Telecoms Support Engineer

Placements24; Vereeniging; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Retirement plan

Paid training & certifications

Team environment

Job stability

Job summary

Placements24 in Vereeniging is seeking a proactive Telecoms Support Engineer to diagnose and resolve network issues, assist customers, and support internal teams in a fast-paced telecoms environment.

You will handle first/second-level support, document steps, and collaborate with senior engineers to improve service stability. A degree or equivalent and 2–4 years in telecoms or IT support are expected, with strong TCP/IP knowledge and excellent communication.

Qualifications

• Associate's degree or equivalent in Telecommunications, IT, or a related field.
• 2–4 years of experience in technical support or network operations.
• Solid understanding of TCP/IP, DNS, DHCP, and common network protocols.
• Excellent communication and customer-service skills.

Responsibilities

• Provide first and second-level technical support for telecommunications network issues, including connectivity, performance, and service-related problems.
• Diagnose and resolve hardware and software issues related to network devices, such as routers, switches, modems, and access points.
• Respond to customer inquiries and support tickets in a timely and professional manner.
• Document technical issues, troubleshooting steps, and resolutions accurately in the support system.
• Collaborate with senior engineers and vendors to accelerate and resolve complex technical challenges.
• Contribute to the knowledge base by creating and updating support documentation and FAQs.

Skills

Networking concepts

Troubleshooting

Customer service

Communication

Education

Associate’s degree or equivalent in Telecommunications/IT

Job description

About the Role

Our client is seeking a proactive and technically proficient Telecoms Support Engineer to join their team in Vereeniging . This role is crucial for ensuring the smooth operation and rapid resolution of technical issues within our telecommunications network. You will be responsible for diagnosing and rectifying network problems, providing technical assistance to customers and internal teams, and contributing to the overall stability and performance of our services. The ideal candidate is detail-oriented, customer-focused, and possesses strong troubleshooting skills within a dynamic support environment.

Key Responsibilities

• Provide first and second-level technical support for telecommunications network issues, including connectivity, performance, and service-related problems.
• Diagnose and resolve hardware and software issues related to network devices, such as routers, switches, modems, and access points.
• Respond to customer inquiries and support tickets in a timely and professional manner.
• Document technical issues, troubleshooting steps, and resolutions accurately in the support system.
• Collaborate with senior engineers and vendors to accelerate and resolve complex technical challenges.
• Contribute to the knowledge base by creating and updating support documentation and FAQs.

Requirements

• Associate's degree or equivalent experience in Telecommunications, IT, or a related field.
• 2-4 years of experience in a technical support or network operations role, preferably in the telecoms industry .
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP) and common network protocols.
• Experience with troubleshooting common connectivity issues and using diagnostic tools.
• Excellent communication and customer service skills, with the ability to explain technical information clearly.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits

• Competitive annual salary with potential for performance incentives.
• Comprehensive medical and retirement benefits.
• Paid training and opportunities to gain industry certifications.
• Supportive team environment with opportunities for skill development.
• Stable employment with a reputable telecommunications company.