Customer Service Representative - Telecoms

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Health and wellness benefits

Comprehensive training program

Career growth opportunities

Performance bonuses

Job summary

Placements24 client is seeking an enthusiastic Customer Service Representative in Bloemfontein to assist telecom customers with inquiries, billing, and product information.

This entry-level role offers training, a hybrid work model, and a chance to grow within the telecom sector while delivering excellent service. You'll handle calls, emails, and chats, resolve issues, and maintain accurate records to support customer loyalty.

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to listen actively and empathize with customer concerns.
• Basic computer proficiency and ability to learn new software quickly.
• Previous customer service experience is advantageous but not essential.

Responsibilities

• Handle inbound customer calls, emails, and chat inquiries regarding billing, service issues, and product information.
• Provide accurate and timely information about telecom services, plans, and promotions.
• Troubleshoot basic technical issues and guide customers through self-service options.
• Escalate complex issues to appropriate departments for resolution.
• Maintain detailed records of customer interactions and transactions.
• Strive to achieve customer satisfaction and retention targets.

Skills

Communication

Customer focus

Active listening

Problem solving

Technology literacy

Education

High School Diploma

Tools

CRM software

Job description

Our client is looking for an enthusiastic and customer-focused Customer Service Representative to join their team supporting telecom services in Bloemfontein. In this role, you will be the primary point of contact for customers, assisting them with inquiries, resolving issues, and providing information about our products and services. Your goal will be to ensure a positive customer experience and foster customer loyalty. This is an excellent entry-level opportunity for individuals passionate about helping others and interested in the dynamic telecommunications industry.

Key Responsibilities

• Handle inbound customer calls, emails, and chat inquiries regarding billing, service issues, and product information.
• Provide accurate and timely information about telecom services, plans, and promotions.
• Troubleshoot basic technical issues and guide customers through self-service options.
• Escalate complex issues to appropriate departments for resolution.
• Maintain detailed records of customer interactions and transactions.
• Strive to achieve customer satisfaction and retention targets.

Requirements

• High school diploma or equivalent qualification.
• Excellent communication and interpersonal skills.
• Ability to listen actively and empathize with customer concerns.
• Basic computer proficiency and ability to learn new software quickly.
• Previous customer service experience is advantageous but not essential.
• A positive attitude and a strong desire to help customers.

Benefits

• Competitive starting salary and potential for performance bonuses.
• Comprehensive training program on telecom products and services.
• Health and wellness benefits package.
• Opportunities for career growth within the company.
• Hybrid work model offering flexibility.