Hybrid Telecoms Customer Support Specialist

Placements24; Polokwane; Hybrid; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Medical aid

Provident fund

Hybrid work model

Career growth opportunities

Team environment

Zusammenfassung

Placements24 is seeking a dedicated Telecoms Customer Support Representative in Polokwane (Limpopo) for a hybrid role combining in‑office and remote work. You will be the first point of contact, resolving inquiries related to telecom accounts and services, with a focus on customer satisfaction and loyalty.

The ideal candidate has customer service experience, strong communication skills, and the ability to troubleshoot technical issues while guiding customers through activations and plan changes.

Qualifikationen

• Experience in customer service or related role.
• Excellent communication and active listening skills.
• Proficiency with computers and basic troubleshooting.
• Ability to empathize with customers and de‑escalate situations.
• Strong organizational skills and attention to detail.
• Ability to work in both office and remote environments.

Aufgaben

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist customers with billing questions, service issues, and technical troubleshooting.
• Guide customers through service activation, plan changes, and account management processes.
• Document customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate departments for resolution.
• Gather customer feedback to identify areas for service improvement.

Kenntnisse

Customer service

Communication

Troubleshooting

Empathy

Organizational skills

Hybrid work

Tools

CRM software

Jobbeschreibung

Placements24 is seeking a dedicated Telecoms Customer Support Representative in Polokwane (Limpopo) for a hybrid role combining in‑office and remote work. You will be the first point of contact, resolving inquiries related to telecom accounts and services, with a focus on customer satisfaction and loyalty.

The ideal candidate has customer service experience, strong communication skills, and the ability to troubleshoot technical issues while guiding customers through activations and plan changes.