Telecommunications Systems Analyst

Placements24; Upington; On-site; ZAR 500,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and retirement fund

Job summary

Placements24 in Upington, Northern Cape, seeks a Telecommunications Systems Analyst to work on-site, supporting and maintaining voice, data, and network infrastructure. You will analyze system performance, troubleshoot issues, and ensure reliable service delivery.

Responsibilities include monitoring PBX/VoIP, documenting configurations, evaluating new technologies, supporting upgrades, and producing performance reports while coordinating with vendors and IT staff.

Qualifications

• Bachelor’s degree in CS/IT/Telecommunications or related field.
• At least 4 years in telecommunications systems analysis, support, or administration.
• Knowledge of VoIP, SIP, ISDN, SS7 and mobile protocols.
• Experience with PBX systems and data networks.
• Strong documentation and reporting abilities.

Responsibilities

• Analyze performance of telecommunications systems including PBX, VoIP, mobile networks, and data circuits.
• Monitor system health, identify issues, and implement proactive solutions.
• Troubleshoot voice/data problems and support system upgrades.
• Develop and maintain configurations, procedures, and network diagrams.
• Generate reports on performance, availability, and incidents.

Skills

Analytical skills

Problem-solving

Documentation

Communication

Education

Bachelor's degree in Computer Science / IT / Telecommunications Engineering

Tools

PBX systems

SIP/VoIP

LAN/WAN networks

Job description

About the Role

Our client, a prominent telecommunications service provider, is seeking a detail-oriented and analytical Telecommunications Systems Analyst . This position is based in Upington, Northern Cape , and requires the incumbent to work on-site to support and maintain the integrity of the company's complex telecommunications systems. You will be responsible for analyzing system performance, identifying areas for improvement, troubleshooting technical issues, and ensuring the optimal functioning of voice, data, and network infrastructure. The ideal candidate will possess a strong understanding of telecommunications principles, excellent analytical capabilities, and a methodical approach to problem-solving. This is a critical role that ensures the reliability and efficiency of our client's service delivery to its customer base.

Key Responsibilities

• Analyze the performance of telecommunications systems, including PBX, VoIP, mobile networks, and data circuits.
• Monitor system health, identify potential issues, and implement proactive solutions.
• Troubleshoot and resolve technical problems related to voice and data communication systems.
• Develop and maintain system documentation, including configurations, operational procedures, and network diagrams.
• Evaluate new telecommunications technologies and assess their suitability for integration into the existing infrastructure.
• Support the implementation and upgrade of telecommunications systems and applications.
• Generate reports on system performance, availability, and incident trends.
• Collaborate with vendors to resolve complex technical issues and manage service level agreements (SLAs).
• Ensure compliance with relevant industry standards and company policies.
• Provide technical guidance and support to end-users and other IT staff as needed.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Telecommunications Engineering, or a related field.
• Minimum of 4 years of experience in telecommunications systems analysis, support, or administration.
• Strong knowledge of telecommunications technologies such as VoIP, SIP, ISDN, SS7, and mobile communication protocols.
• Experience with PBX systems, call center technologies, and network infrastructure (LAN/WAN).
• Proficiency in system monitoring and diagnostic tools.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong documentation and reporting abilities.
• Good communication and interpersonal skills for effective teamwork and client interaction.
• Ability to work independently and manage multiple tasks effectively.
• Experience with data analysis and reporting tools is a plus.

Benefits

• Our client offers a competitive salary, performance-based bonuses, and a comprehensive benefits package including medical aid, retirement fund contributions, and generous annual leave.
• Working on-site in Upington provides stability and a direct connection to the local operational environment.
• We provide opportunities for continuous learning and professional development, including training on emerging telecommunications technologies and support for relevant certifications.
• Join a respected organization within the telecommunications industry, where your analytical skills will directly contribute to the company's operational success and customer satisfaction.
• This role offers a path for career growth within systems analysis and telecommunications management.