Telecommunications Systems Analyst

Placements24; Gqeberha; Hybrid; ZAR 420,000 - 650,000; Full time

Benefits offered by this job

Health insurance

Remote work arrangement

Professional development

Job summary

Placements24 is seeking a meticulous Telecommunications Systems Analyst to join a leading telecom provider in a fully remote role across South Africa. You will monitor VoIP, mobile and data networks, diagnose issues, and implement improvements while documenting configurations and procedures for ongoing reliability.

The ideal candidate holds a degree in telecommunications or related fields, with 3–5 years of experience and strong skills in networking, scripting, and ITSM processes.

Qualifications

• Bachelor's degree in Telecommunications Engineering, Computer Science, IT, or related field.
• 3–5 years in telecom systems analysis or support.
• Strong understanding of VoIP, TCP/IP, mobile networks, and data networking.
• Experience with system monitoring and diagnostic tools.
• Experience with ITSM and ticketing systems.

Responsibilities

• Monitor and analyze the performance of VoIP, mobile, and data networks.
• Troubleshoot issues, perform root cause analysis, and implement corrective actions.
• Document system configurations, procedures, and troubleshooting guides.
• Identify opportunities for system enhancements to reduce costs and increase efficiency.
• Collaborate with IT, network operations, and support teams to resolve issues.

Skills

VoIP

TCP/IP

Mobile networks 2G-5G

Data networking

Analytical skills

Problem solving

Python scripting

ITSM processes

Documentation

Education

Bachelor's degree in Telecommunications Engineering

Tools

Monitoring tools

Diagnostic tools

Job description

About the Role

Our client, a prominent telecommunications service provider, is seeking a meticulous and analytical Telecommunications Systems Analyst to join their forward-thinking team in Port Elizabeth, Eastern Cape. This role is crucial for ensuring the smooth operation, efficiency, and continuous improvement of the company's diverse telecommunications systems and platforms. You will be responsible for analyzing system performance, identifying technical issues, and proposing effective solutions to enhance service delivery and user experience. This is an excellent remote opportunity for a skilled professional to contribute to the technological backbone of a leading industry player. We are looking for an individual with a strong technical aptitude, excellent analytical skills, and a proactive approach to problem-solving. Your insights will directly contribute to the reliability and advancement of our client's telecommunications services.

Key Responsibilities

• Monitor and analyze the performance of various telecommunications systems, including VoIP, mobile, and data networks.
• Troubleshoot complex technical issues, perform root cause analysis, and implement corrective actions.
• Document system configurations, operational procedures, and troubleshooting guides.
• Identify opportunities for system enhancements and process improvements to increase efficiency and reduce costs.
• Collaborate with IT, network operations, and customer support teams to resolve system-related issues.
• Assist in the testing and implementation of new telecommunications technologies and software updates.
• Generate reports on system performance, availability, and key metrics for management review.
• Maintain up-to-date knowledge of telecommunications technologies, industry trends, and best practices.
• Provide technical support and guidance to internal users and technical staff.
• Ensure compliance with relevant industry standards and security protocols.

Requirements

• Bachelor's degree in Telecommunications Engineering, Computer Science, Information Technology, or a related field.
• 3-5 years of experience in a telecommunications systems analysis or support role.
• Strong understanding of telecommunications concepts, including VoIP, TCP/IP, mobile network technologies (2G/3G/4G/5G), and data networking.
• Proficiency in using system monitoring and diagnostic tools.
• Experience with network protocols and troubleshooting techniques.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Ability to work independently and manage multiple priorities in a remote setting.
• Good written and verbal communication skills.
• Familiarity with scripting languages (e.g., Python, Bash) is a plus.
• Experience with ticketing systems and IT service management (ITSM) principles.

Benefits

• Competitive salary range reflecting skills and experience.
• Comprehensive health, dental, and vision insurance coverage.
• Opportunities for professional development, including access to online courses and training.
• A flexible and fully remote working arrangement.
• Generous allowance for annual leave and public holidays.
• Retirement savings plan contribution.
• Employee assistance program offering confidential counseling and support.
• Access to collaborate with a highly skilled and dedicated team.
• Potential for growth into specialized areas of telecommunications analysis.