Telecommunications Systems Administrator

Placements24; Upington; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Retirement fund contributions

Hybrid work model

Professional development opportunities

Job summary

Placements24 is seeking a Telecommunications Systems Administrator to support Upington operations, managing VoIP, PBX, voicemail, and UC platforms. This hybrid role requires 3–5 years of telecom systems experience, strong VoIP and networking knowledge, and excellence in system reliability.

You will install, monitor, back up, document, and provide user training while collaborating with IT teams and driving improvements.

Qualifications

• Bachelor’s degree or equivalent experience in IT/telecommunications.
• 3–5 years’ experience administering telecom systems (Avaya, Cisco Call Manager, Asterisk).
• Solid knowledge of VoIP protocols (SIP, H.323) and IP networking.
• Experience with unified communications platforms.
• Certifications in CCNA Voice or CompTIA Network+ are a plus.

Responsibilities

• Administer, configure, and maintain IP-PBX, VoIP gateways, and related hardware/software.
• Monitor performance, identify issues, and ensure high availability.
• Manage user accounts, extensions, and system settings.
• Perform updates, patches, and backups for security and data integrity.
• Troubleshoot voice/data issues and ensure connectivity.
• Collaborate with network/IT teams for seamless integration.
• Document configurations, procedures, and troubleshooting guides.
• Provide training and support to end-users and staff.
• Participate in planning and implementing new telecom projects.

Skills

Analytical skills

Problem solving

Communication skills

Interpersonal skills

Hybrid work experience

Education

Bachelor's degree in IT/CS/Telecommunications

Tools

Avaya

Cisco Call Manager

Asterisk

VoIP gateways

Job description

About the Role

Our client, a leading telecommunications organization, is seeking a skilled and experienced Telecommunications Systems Administrator to join their team, with a focus on operations in Upington, Northern Cape. This role is vital for the management, maintenance, and optimization of the company's diverse telecommunications systems, including VoIP, PBX, voicemail, and unified communications platforms. The ideal candidate will possess a strong technical background in telecommunications infrastructure and administration, with a commitment to ensuring system reliability and performance. This hybrid position offers a blend of on-site responsibilities and remote flexibility, allowing for effective management of systems supporting the region.

Key Responsibilities

• Administer, configure, and maintain telecommunications systems, including IP-PBX, VoIP gateways, and related hardware/software.
• Monitor system performance, proactively identify issues, and implement solutions to ensure high availability.
• Manage user accounts, extensions, and system settings according to organizational requirements.
• Perform regular system updates, patches, and backups to ensure security and data integrity.
• Troubleshoot and resolve technical issues related to voice and data communication systems.
• Collaborate with network and IT teams to ensure seamless integration of telecommunications services.
• Develop and maintain comprehensive documentation for system configurations, procedures, and troubleshooting guides.
• Provide technical support and training to end-users and internal staff.
• Participate in the planning and implementation of new telecommunications projects and upgrades.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field, or equivalent experience.
• Minimum of 3-5 years of experience in administering and supporting telecommunications systems (e.g., Avaya, Cisco Call Manager, Asterisk).
• Solid understanding of VoIP protocols (SIP, H.323), IP networking, and telephony concepts.
• Experience with unified communications platforms and related technologies.
• Proficiency in troubleshooting voice quality and connectivity issues.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to work effectively in a hybrid environment.
• Ability to manage multiple tasks and prioritize effectively.
• Relevant certifications (e.g., Cisco CCNA Voice, CompTIA Network+) are a plus.

Benefits

• Our client offers a competitive salary, comprehensive medical insurance, and retirement fund contributions.
• The hybrid work model provides flexibility for a better work-life balance.
• Employees benefit from opportunities for professional development and training in the latest telecommunications technologies.
• This role supports critical infrastructure in the Upington region.
• Paid annual leave and a supportive team environment are key advantages.
• Join a company committed to advancing communication solutions.