Telecommunications Systems Administrator

Placements24; Paarl; Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Training & certification

Hybrid work arrangement

Paid annual leave

Job summary

Placements24 is seeking a Telecommunications Systems Administrator in Paarl, Western Cape. The role covers on-site days at the Paarl office with remote work flexibility, focusing on administering PBX, VoIP gateways, and UC platforms while maintaining network integrity.

The ideal candidate has a Diploma or Bachelor's in IT/CS and 3+ years' experience in telecom systems administration, with strong problem-solving and communication skills for hybrid collaboration.

Qualifications

• Diploma or Bachelor's degree in IT, CS, or related field.
• 3+ years in telecommunications systems administration.
• Hands-on IP telephony, PBX, VoIP (SIP, H.323).
• Familiarity with UC platforms is essential.
• Strong TCP/IP, DNS, DHCP fundamentals.

Responsibilities

• Administer PBX systems, VoIP gateways, and telephony infra.
• Configure and manage UC platforms (Teams Voice, Cisco UC).
• Monitor performance, troubleshoot, and resolve issues.
• Perform updates, patching, and security enhancements.
• Manage user accounts, extensions, voicemail, and call routing.
• Develop system documentation and diagrams.
• Support users and respond to telecom service requests.
• Collaborate with network team to optimize voice traffic.
• Plan and implement new telecom features and upgrades.
• Ensure compliance with voice SLAs.

Skills

PBX administration

VoIP concepts

Unified communications

Networking fundamentals

Education

Diploma or Bachelor's in IT/CS

Tools

Microsoft Teams Voice

Cisco UC

PBX systems

Job description

About the Role

Our client, a growing telecommunications services provider, is seeking a competent and detail-oriented Telecommunications Systems Administrator to manage and maintain their vital communication systems. This hybrid role involves both on-site responsibilities at their Paarl, Western Cape office and remote work flexibility. You will be responsible for the day-to-day administration, configuration, and troubleshooting of various telecommunications platforms, including PBX systems, VoIP services, unified communications, and related network infrastructure. The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and a commitment to ensuring the reliability and efficiency of our client's internal and external communication channels. Join a collaborative team dedicated to providing seamless connectivity.

Key Responsibilities

• Administer and maintain PBX systems, VoIP gateways, and related telephony infrastructure.
• Configure and manage unified communications platforms (e.g., Microsoft Teams Voice, Cisco UC).
• Monitor system performance, troubleshoot issues, and implement timely resolutions.
• Perform regular system updates, patching, and security enhancements.
• Manage user accounts, extensions, voicemail, and call routing configurations.
• Develop and maintain system documentation, including configurations, procedures, and network diagrams.
• Respond to user support requests related to telecommunications services.
• Collaborate with the network team to ensure optimal performance of voice traffic over the network.
• Participate in the planning and implementation of new telecommunications features and upgrades.
• Ensure compliance with voice service level agreements (SLAs).

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in telecommunications systems administration.
• Hands-on experience with IP-based telephony systems, PBX administration, and VoIP protocols (SIP, H.323).
• Familiarity with unified communications platforms is essential.
• Strong understanding of network fundamentals (TCP/IP, DNS, DHCP) as they relate to voice services.
• Excellent troubleshooting and analytical skills.
• Good communication and customer service skills.
• Ability to work independently and as part of a team, managing tasks effectively in a hybrid environment.
• Experience with call center technologies is a plus.
• Must be able to work from our Paarl office for designated days each week.

Benefits

• Competitive annual salary.
• Access to a comprehensive medical aid scheme.
• Opportunities for specialized training and professional certification.
• A dynamic work environment with a blend of remote and office-based flexibility.
• Exposure to various telecommunications technologies.
• Paid annual leave.