Telecom Operations Analyst

Placements24; Soweto; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Shift allowance

Health benefits

Training opportunities

Career progression

Job summary

Placements24 seeks a detail-oriented Telecom Operations Analyst to join its operations center in Soweto. You will monitor the telecommunications network, analyze performance data, and support resolution of service disruptions to maintain high availability.

The role requires a Bachelor's in IT/CS or related field, experience in telecom or IT operations, and familiarity with network monitoring tools. A shift-based schedule in Soweto is expected.

Qualifications

• Bachelor's degree in IT/CS or related field.
• Experience in a telecoms or IT operations environment.
• Familiarity with network monitoring concepts.
• Strong analytical and problem-solving skills.
• Ability to work in a shift-based environment in Soweto.

Responsibilities

• Monitor network performance and analyze traffic patterns.
• Identify, report, and escalate network issues and service disruptions.
• Assist in troubleshooting and resolution of operational problems.
• Generate regular reports on network performance, availability, and key metrics.
• Support the implementation of new operational procedures and tools.

Skills

Strong analytical skills

Problem-solving

Shift-based teamwork

Education

Bachelor's degree in IT/CS or related field

Tools

Network monitoring tools

Job description

About the Role

Our client is seeking a detail-oriented Telecom Operations Analyst to join their operations center team in Soweto . This role is crucial for monitoring the performance and reliability of our client's telecommunications network, identifying potential issues, and supporting the resolution of service disruptions. You will analyze network data, generate reports, and work closely with technical teams to ensure smooth operational continuity. This position offers a valuable opportunity to gain in-depth knowledge of network operations within a busy environment, contributing directly to the quality of service provided to our customers.

Key Responsibilities

• Monitor network performance and analyze traffic patterns using specialized tools.
• Identify, report, and elevate network issues and service disruptions.
• Assist in the troubleshooting and resolution of operational problems.
• Generate regular reports on network performance, availability, and key operational metrics.
• Support the implementation of new operational procedures and tools.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience in a telecommunications or IT operations environment.
• Familiarity with network monitoring tools and concepts.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a shift-based environment in Soweto .

Benefits

• Competitive salary and shift allowance.
• Comprehensive health and wellness benefits.
• Opportunities for training in network operations and analysis.
• Stable work environment with a focus on operational excellence.
• Career progression within the telecommunications operations field.