Telecoms Operations Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Training and development

Exposure to telecom technologies

Supportive work environment

Job summary

Placements24 in Mahikeng is seeking a diligent Telecoms Operations Specialist to join our client’s team. You will monitor network performance, respond to incidents, and support engineering to maintain high service availability.

The role offers exposure to a wide range of telecom technologies and requires 1–3 years of IT/network operations experience with a National Diploma or equivalent. Hybrid work in Mahikeng with training opportunities.

Qualifications

• 1-3 years of IT operations, network support, or related experience.
• Strong analytical skills and ability to troubleshoot technical problems.
• Good communication skills and ability to work in a hybrid team in Mahikeng.

Responsibilities

• Monitor network systems for performance, availability, and issues using specialized tools.
• Respond to network alerts and incidents, perform initial diagnostics, escalate as needed.
• Assist in configuring network equipment and services under guidance.
• Maintain records of network status, incident logs, and procedures.
• Support other technical teams and contribute to operational docs.
• Participate in shift work to ensure 24/7 network coverage.

Skills

Analytical thinking

Communication skills

Team collaboration

Education

National Diploma or equivalent qualification in IT/Telecommunications

Tools

Network monitoring tools

Job description

About the Role

Our client is looking for a diligent Telecoms Operations Specialist to join their team in Mahikeng. This role is essential for ensuring the smooth and efficient day-to-day operation of our telecommunications network. You will be involved in monitoring network performance, responding to incidents, and supporting the technical teams to maintain high levels of service availability. This position offers a great opportunity to gain broad experience in telecom operations and contribute to the reliability of critical communication services in the North West province.

Key Responsibilities

• Monitor network systems and services for performance, availability, and potential issues using specialized tools.
• Respond to network alerts and incidents, performing initial diagnostics and escalating issues as needed.
• Assist in the implementation and configuration of network equipment and services under guidance.
• Maintain accurate records of network status, incident logs, and operational procedures.
• Provide support to other technical teams and contribute to operational documentation.
• Participate in shift work as required to ensure 24/7 network coverage.

Requirements

• National Diploma or equivalent qualification in Information Technology, Telecommunications, or a related field.
• 1-3 years of experience in IT operations, network support, or a similar role.
• Basic understanding of telecommunications networks, protocols, and hardware.
• Familiarity with network monitoring tools and ticketing systems.
• Strong analytical skills and the ability to troubleshoot technical problems.
• Good communication skills and ability to work effectively in a hybrid team in Mahikeng.

Benefits

• Competitive salary and potential for performance-based increases.
• Medical aid and retirement fund benefits.
• Opportunities for further training and professional development.
• Exposure to a wide range of telecommunications technologies.
• A supportive work environment that values teamwork.