Telecom Network Field Technician - Hybrid

Placements24; East London; Híbrido; ZAR 83 000 - 165 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company vehicle

Health, dental, and vision insurance

On-the-job training

Paid time off

Hybrid schedule

Work safety gear provided

Resumo da oferta

Placements24 seeks a Telecom Network Field Technician for East London, Eastern Cape. This hybrid role combines hands-on field work with remote reporting and coordination, focusing on installation, maintenance, troubleshooting, and repair of telecommunications equipment at customer sites.

You will work with various telecom hardware, understand basic networking, and deliver excellent customer service while coordinating with remote support teams.

Qualificações

• High school diploma required; technical certifications are a strong asset.
• Experience with telecom hardware, cabling, and basic networking helpful.
• Strong customer service and communication skills essential.

Responsabilidades

• Install, configure, and test telecom equipment including routers, modems, switches and CPE.
• Perform routine maintenance and repairs on network infrastructure.
• Diagnose and troubleshoot hardware, software and connectivity issues.
• Respond to service calls and customer requests promptly.
• Document all service activities and time spent in company systems.
• Collaborate with remote support for complex issues.

Conhecimentos

Customer service

Time management

Independent work

Diagnostics

Formação académica

High school diploma

Telecommunications certification

Descrição da oferta de emprego

About the Role

Our client is seeking a dedicated and skilled Telecom Network Field Technician to join their team in East London, Eastern Cape, ZA. This hybrid role combines hands-on field work with remote reporting and coordination, offering a dynamic and engaging career path. You will be responsible for the installation, maintenance, troubleshooting, and repair of telecommunications equipment and network infrastructure at customer sites. The ideal candidate is proficient in working with various telecom hardware, understands basic networking principles, and excels in customer service. You will act as a vital link between our client and its customers, ensuring service quality and client satisfaction. We are looking for a reliable individual who can manage their time effectively, work independently, and contribute to the smooth operation of our client's services. This is an excellent opportunity for a hands-on professional in the telecommunications field.

Key Responsibilities

• Install, configure, and test telecommunications equipment, including routers, modems, switches, and customer premise equipment (CPE).
• Perform routine maintenance, upgrades, and repairs on network infrastructure and client installations.
• Diagnose and troubleshoot technical issues related to hardware, software, and connectivity.
• Respond to service calls and customer requests in a timely and efficient manner.
• Ensure all installations and repairs meet industry standards and company specifications.
• Document all service activities, including work performed, parts used, and time spent, using company systems.
• Manage a mobile inventory of parts and equipment for service calls.
• Provide clear and concise technical guidance to customers on installed equipment.
• Adhere to all company safety policies and procedures.
• Collaborate with remote support teams for complex issue resolution.

Requirements

• High school diploma or equivalent; technical certifications in telecommunications, networking, or electronics are a strong asset.
• 1-3 years of experience as a Field Technician or in a similar role involving installation and maintenance of telecommunications systems.
• Hands-on experience with telecommunications hardware, cabling (e.g., CAT5/6, fiber optic), and connectors.
• Basic understanding of networking concepts (TCP/IP, LAN/WAN).
• Strong diagnostic and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to work independently with minimal supervision.
• Valid driver's license and a clean driving record.
• Physical ability to lift up to 50 lbs and work in various environments.
• Willingness to work flexible hours and occasional weekends as required.

Benefits

• Our client offers a competitive hourly wage with potential for overtime pay.
• This hybrid role provides a dynamic work schedule, allowing for both field operations and remote coordination.
• A company vehicle may be provided for business use.
• Comprehensive health, dental, and vision insurance benefits are available.
• Opportunities for on-the-job training and skill development are provided.
• You will receive paid time off, including vacation days and public holidays.
• Our client offers a supportive team environment and opportunities for career advancement.
• Access to necessary tools and safety equipment is provided.