Telecom Field Service Technician - Hybrid

Placements24; Durban; Hybrid; ZAR 83,000 - 131,000; Full time

Benefits offered by this job

Company vehicle

Health insurance

Overtime opportunities

Hybrid work environment

Training and development

Job summary

Placements24 is seeking a skilled Telecom Field Service Technician for a Durban, KwaZulu-Natal role that blends on-site service with remote administration. This hybrid position delivers hands-on installation, maintenance, and repair of telecom equipment for a diverse client base.

You will troubleshoot hardware and software, configure routers and switches, log service activities, and travel within the service area as needed. Excellent customer service and strong communication are essential.

Qualifications

• 2–4 years of experience in field service or telecom installation
• Valid driver’s license and willingness to travel within service area
• Strong communication and customer-service skills

Responsibilities

• Install, configure, and test telecom equipment (routers, switches, CPE)
• Perform routine maintenance and upgrades on network infrastructure
• Diagnose and troubleshoot hardware/software issues
• Respond to service calls and customer requests promptly
• Ensure installations meet standards and company specs
• Document service activities and time spent in company systems
• Manage inventory of parts and equipment for calls
• Provide basic training and support to customers on installed equipment
• Adhere to safety protocols and maintain organized work environment

Job description

About the Role

Our client is seeking a skilled and dependable Telecom Field Service Technician to join their growing team in Durban, KwaZulu-Natal, ZA . This hybrid role requires a balance of on‑site service delivery and remote administrative tasks. You will be responsible for the installation, maintenance, and repair of telecommunications equipment and infrastructure for our diverse client base. The ideal candidate is a hands‑on professional with a strong understanding of network hardware and connectivity. You will be a key point of contact for customers, providing excellent service and technical support. This position offers a dynamic work environment where you can apply your technical expertise in real‑world scenarios, while also benefiting from the flexibility of hybrid work arrangements. We are looking for someone who is proactive, detail‑oriented, and committed to delivering high‑quality service.

Key Responsibilities

• Install, configure, and test telecommunications equipment, including routers, switches, modems, and customer premises equipment (CPE).
• Perform routine maintenance and upgrades on network infrastructure and customer installations.
• Diagnose and troubleshoot hardware and software issues, identifying root causes and implementing effective solutions.
• Respond to service calls and technical support requests in a timely and professional manner.
• Ensure all installations and repairs meet industry standards and company specifications.
• Document service activities, including work performed, parts used, and time spent, using company‑provided systems.
• Manage inventory of parts and equipment for service calls.
• Provide basic technical training and support to customers on installed equipment.
• Adhere to safety protocols and maintain a clean and organized work environment.

Requirements

• High school diploma or equivalent; technical certifications in telecommunications or networking are highly desirable.
• 2-4 years of experience as a Field Service Technician or in a similar role involving installation and repair of telecommunications systems.
• Proficiency in working with various types of telecommunications hardware and cabling.
• Familiarity with common networking concepts and protocols.
• Strong mechanical aptitude and problem‑solving skills.
• Excellent customer service and communication skills.
• Ability to work independently and manage time effectively.
• Valid driver's license and a clean driving record.
• Willingness to travel within the designated service area and occasionally work flexible hours, including evenings and weekends as needed.
• Physical ability to lift up to 50 pounds and work in various environmental conditions.

Benefits

• Our client provides a competitive hourly wage and opportunities for overtime.
• This hybrid role offers a blend of field work and remote tasks, providing a dynamic work experience.
• We offer a company vehicle and fuel card for business travel.
• A comprehensive benefits package includes health, dental, and vision insurance.
• Opportunities for skill development and training on new technologies are provided.
• We encourage professional growth and offer pathways for advancement within the company.
• You will be part of a supportive team environment with regular performance reviews and feedback.
• Access to company tools and safety equipment is provided to ensure a secure and efficient work experience.