Field Network Operations Technician

Placements24; East London; On-site; ZAR 165,000 - 248,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Travel allowance

On-the-job training

Tools & safety equipment

Job summary

Placements24 is seeking a Field Network Operations Technician to join our deployment and maintenance team in East London, Eastern Cape. This hands-on role involves installing, configuring, troubleshooting, and repairing network equipment at customer premises and in central offices.

You will be responsible for ensuring the reliable operation of network services, performing site visits, and providing excellent customer support.

Qualifications

• Technical diploma or certification in Networking, Telecommunications, or a related field.
• Minimum 2 years of field operations, network installation, or technical support experience.
• Valid driver's license and a clean driving record.

Responsibilities

• Install, configure, and commission network equipment at customer sites and central offices.
• Perform routine maintenance, testing, and upgrades on network infrastructure.
• Troubleshoot and resolve connectivity and performance issues at customer sites.
• Diagnose hardware and software problems and perform repairs or replacements.
• Respond to service calls and ensure timely resolution of issues.

Skills

TCP/IP

LAN/WAN

Wi-Fi

Field service

Troubleshooting

Customer service

Driver's license

Education

Technical diploma or certification in Networking/Telecommunications

Tools

Diagnostic tools

Testing equipment

Cabling

Job description

About the Role

Our client, a national telecommunications infrastructure company, is seeking a diligent and skilled Field Network Operations Technician to join their deployment and maintenance team in East London, Eastern Cape. This hands-on role involves the installation, configuration, troubleshooting, and repair of network equipment at customer premises and in central offices. You will be responsible for ensuring the reliable operation of network services, performing site visits, and providing excellent customer support. The ideal candidate will have a strong technical aptitude, experience with network hardware, excellent problem-solving skills, and the ability to work independently in a field-based capacity within East London, Eastern Cape and surrounding areas.

Key Responsibilities

• Install, configure, and commission network equipment, including routers, switches, modems, and customer premise devices.
• Perform routine maintenance, testing, and upgrades on network infrastructure.
• Troubleshoot and resolve network connectivity and performance issues at customer sites.
• Diagnose hardware and software problems and perform necessary repairs or replacements.
• Respond to service calls and ensure timely resolution of reported issues.
• Maintain accurate records of installations, repairs, and maintenance activities using company systems.
• Adhere to safety protocols and company procedures during all field operations.
• Communicate effectively with customers to explain technical issues and solutions.
• Collaborate with the central operations team to elevate complex problems and share knowledge.
• Ensure all work performed meets quality standards and customer satisfaction requirements.

Requirements

• Technical diploma or certification in Networking, Telecommunications, or a related field.
• Minimum of 2 years of experience in field operations, network installation, or technical support roles.
• Solid understanding of basic networking concepts, including TCP/IP, LAN/WAN, and Wi-Fi.
• Experience with common network hardware (routers, switches, modems) and cabling.
• Proficiency in using diagnostic tools and testing equipment.
• Strong mechanical aptitude and ability to work with hand and power tools.
• Excellent customer service and interpersonal skills.
• Good problem-solving and troubleshooting abilities.
• Valid driver's license and a clean driving record.
• Ability to work flexible hours, including occasional evenings and weekends, and travel within the East London, Eastern Cape region.

Benefits

• Competitive hourly wage or contract rate commensurate with experience (approximately R per annum).
• Company vehicle for work-related travel.
• Fuel card and travel allowance.
• On-the-job training and opportunities to learn new technologies.
• Provision of necessary tools and safety equipment.
• Potential for contract extension or conversion to permanent role.
• Work experience with a reputable telecommunications company.
• Opportunity to be part of essential infrastructure deployment and maintenance.
• Supportive management and team environment.
• Field-based role offering autonomy and variety.