Apprentice Customer Service — Training & Growth Path

Placements24; Upington; On-site; ZAR 28,000 - 50,000; Full time

Benefits offered by this job

Structured apprenticeship

Monthly stipend

On-the-job training

Career growth

Supportive team

Job summary

Placements24 in Upington invites applications for an Apprentice Customer Service Representative. This hands-on program provides comprehensive training to excel in customer support, backed by mentorship in a collaborative team.

You will learn effective communication, handling inquiries, and documenting interactions in the CRM system, with ongoing guidance and growth opportunities within customer support.

Qualifications

• Grade 12 or equivalent is required.
• Clear verbal and written communication skills.
• Patience, empathy and a customer‑focused attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and in person with accurate information.
• Assist customers with product details, orders and resolution of issues.
• Document interactions and feedback in the CRM system.
• Follow company policies to ensure high quality service.
• Escalate complex issues to senior team members when needed.

Skills

Communication

Patience

Empathy

Education

Grade 12 certificate

Tools

CRM software

Job description

Placements24 in Upington invites applications for an Apprentice Customer Service Representative. This hands-on program provides comprehensive training to excel in customer support, backed by mentorship in a collaborative team.

You will learn effective communication, handling inquiries, and documenting interactions in the CRM system, with ongoing guidance and growth opportunities within customer support.