Apprentice Customer Service Representative

Placements24; Upington; Presencial; ZAR 28.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Structured apprenticeship

Monthly stipend

On-the-job training

Career growth

Supportive team

Descripción de la vacante

Placements24 in Upington invites applications for an Apprentice Customer Service Representative. This hands-on program provides comprehensive training to excel in customer support, backed by mentorship in a collaborative team.

You will learn effective communication, handling inquiries, and documenting interactions in the CRM system, with ongoing guidance and growth opportunities within customer support.

Formación

• Grade 12 or equivalent is required.
• Clear verbal and written communication skills.
• Patience, empathy and a customer‑focused attitude.

Responsabilidades

• Respond to customer inquiries via phone, email, and in person with accurate information.
• Assist customers with product details, orders and resolution of issues.
• Document interactions and feedback in the CRM system.
• Follow company policies to ensure high quality service.
• Escalate complex issues to senior team members when needed.

Conocimientos

Communication

Patience

Empathy

Educación

Grade 12 certificate

Herramientas

CRM software

Descripción del empleo

About the Role

Join our client's team in Upington as an Apprentice Customer Service Representative . This apprenticeship is designed to equip you with the skills needed to excel in customer support roles. You will learn how to effectively communicate with customers, resolve inquiries, and provide exceptional service. This hands-on role is perfect for individuals who are patient, good communicators, and possess a genuine desire to help customers. You will receive comprehensive training and mentorship to build a strong foundation in customer service excellence within a supportive team environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate information.
• Assist customers with product information, order placement, and issue resolution.
• Document customer interactions and feedback accurately in the CRM system.
• Follow company policies and procedures to ensure high-quality customer service.
• Escalate complex issues to senior team members when necessary.

Requirements

• Grade 12 certificate or equivalent.
• Excellent verbal and written communication skills.
• Patience, empathy, and a customer-focused attitude.
• Basic computer literacy and ability to learn new software.
• A willingness to learn and adapt to customer needs.

Benefits

• Structured apprenticeship program focused on customer service skills.
• Monthly stipend.
• On-the-job training and mentorship.
• Opportunity for career growth within customer support roles.
• A positive and supportive team environment.