Customer Service Representative Apprenticeship

Placements24; Polokwane; On-site; ZAR 67,000 - 89,000; Full time

Benefits offered by this job

Comprehensive training

Mentorship from experienced staff

Potential for permanent role

Competitive apprenticeship stipend

Job summary

Placements24 in Polokwane is offering a Customer Service Representative Apprenticeship. You will learn to assist customers via phone, email, and chat, with structured training in service best practices and product knowledge.

The role emphasizes empathy, clear communication, and problem-solving in a supportive environment. The program trains you to work with customers, build skills, and possibly transition to a permanent position within the company in Polokwane.

Qualifications

• Matric/Grade 12 is required or equivalent.
• Excellent verbal and written communication skills are essential.
• Strong listening and problem-solving abilities are highly valued.
• Patience and empathy when dealing with customers is crucial.

Responsibilities

• Handle customer inquiries and resolve issues via phone, email, and other channels.
• Provide information about products and services.
• Process customer orders, applications, and requests.
• Troubleshoot and resolve customer complaints.
• Maintain accurate customer records and documentation.
• Follow communication procedures, guidelines, and policies.
• Identify and elevate priority issues.
• Gather customer feedback and share insights with the team.
• Strive to achieve excellent customer satisfaction scores.
• Continuously learn about company products and services.

Skills

Verbal communication

Written communication

Active listening

Empathy

Teamwork

Education

Matric/Grade 12

Tools

MS Office

Email basics

Job description

About the Role

Our client, a leading telecommunications provider in Polokwane , is seeking enthusiastic individuals to join their Customer Service Representative Apprenticeship program. This role is crucial in ensuring customer satisfaction by providing excellent support and resolving inquiries effectively. You will be trained on various communication channels, including phone, email, and possibly chat, to assist customers with their needs. The program offers comprehensive training in customer service best practices, product knowledge, and problem-solving techniques. This is a fantastic opportunity for individuals with strong interpersonal skills and a passion for helping others to build a career in customer service. The position is based at our client's office in Polokwane , requiring consistent attendance. We are looking for candidates who are patient, empathetic, and possess excellent communication skills. This apprenticeship is designed to provide you with the skills and experience necessary to excel in a customer-facing role. Our client is committed to developing talent and offers a supportive environment for growth and career advancement within the company. Join our client in Polokwane and become a key part of their customer support team.

Key Responsibilities

• Handle customer inquiries and resolve issues via phone, email, and other communication channels.
• Provide information about products and services.
• Process customer orders, applications, and requests.
• Troubleshoot and resolve customer complaints.
• Maintain accurate customer records and documentation.
• Follow communication procedures, guidelines, and policies.
• Identify and elevate priority issues.
• Gather customer feedback and share insights with the team.
• Strive to achieve excellent customer satisfaction scores.
• Continuously learn about company products and services.

Requirements

• A matriculation certificate or equivalent.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Ability to remain calm and professional under pressure.
• Basic computer proficiency.
• Willingness to learn and adapt to new systems.
• Team-oriented and able to follow instructions.
• Must be legally eligible to work in South Africa.
• Must be based in or willing to relocate to Polokwane .

Benefits

• Comprehensive training in customer service and communication.
• Mentorship from experienced customer service professionals.
• Opportunity to develop essential communication and problem-solving skills.
• Potential for a permanent role within the company.
• Exposure to the telecommunications industry.
• A supportive and team-oriented work environment.
• Career advancement opportunities.
• Contribution to customer satisfaction and company success.
• Competitive apprenticeship stipend.
• Gain valuable experience in a customer-facing role.