Technical Support Specialist (Remote)

Hire Feed; South Africa; Remote; ZAR 180,000 - 300,000; Full time

Job summary

Hire Feed is hiring a Technical Support Specialist (Remote) to support end users across locations by troubleshooting hardware, software, and network issues to keep IT systems running smoothly. This full-time role requires 2+ years in a help desk, proficiency with Windows and macOS, and experience with ServiceNow or Zendesk.

You will manage user accounts, maintain IT asset inventory, and communicate clearly across time zones to minimize downtime.

Qualifications

• Minimum of 2 years in a computer user support or help desk role.
• Proficiency in troubleshooting Windows and macOS operating systems and common software applications.
• Strong problem-solving skills with the ability to explain technical solutions to non-technical users.
• Experience with ticketing systems such as ServiceNow or Zendesk for issue tracking.
• Customer service orientation with a focus on responsiveness and clear communication.

Responsibilities

• Provide first-level technical support via phone, email, or chat for hardware, software, and network issues.
• Diagnose and resolve computer system problems, including operating systems, applications, and peripherals.
• Escalate complex issues to appropriate teams while tracking and documenting resolution progress.
• Assist with user account management, including password resets and access provisioning.
• Maintain inventory of IT assets and ensure compliance with software licensing agreements.

Skills

2+ years experience

Windows & macOS

Customer service

Clear communication

Remote work

Tools

ServiceNow

Zendesk

Job description

• Role: Technical Support Specialist (Remote)
• Location: Remote (Work from Anywhere)

Role Overview:

We are hiring for one of our clients, seeking a Computer User Support Specialists to work on a Full-Time basis. This role involves providing technical assistance to end users, troubleshooting hardware and software issues, and maintaining IT systems. The specialist will resolve technical problems and ensure minimal downtime for users across multiple locations.

Key Responsibilities:

• Provide first-level technical support via phone, email, or chat for hardware, software, and network issues.
• Diagnose and resolve computer system problems, including operating systems, applications, and peripherals.
• Escalate complex issues to appropriate teams while tracking and documenting resolution progress.
• Assist with user account management, including password resets and access provisioning.
• Maintain inventory of IT assets and ensure compliance with software licensing agreements.

Required Skills & Qualifications:

• Minimum of 2 years of experience in a computer user support or help desk role.
• Proficiency in troubleshooting Windows and macOS operating systems and common software applications.
• Strong problem-solving skills with the ability to explain technical solutions to non-technical users.
• Experience with ticketing systems such as ServiceNow or Zendesk for issue tracking.
• Customer service orientation with a focus on responsiveness and clear communication.

More About the Opportunity:

This role offers a unique opportunity to work with a global leader in the Information Services industry, contributing to seamless IT operations for distributed teams. The position supports a high-volume user base across multiple time zones.

Equal Opportunity Employer:

We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.