Technical Support Agent

Placements24; Mossel Bay; Híbrido; ZAR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Health and wellness benefits

Paid time off

Professional development opportunities

Modern technology and resources

Descripción de la vacante

Placements24 is seeking a skilled Technical Support Agent for the Mossel Bay area, Western Cape. The role involves providing first-line support for hardware, software, and network issues within a hybrid on-site/remote setup.

Ideal candidates will have 2+ years in tech support, strong Windows/macOS knowledge, and familiarity with ticketing systems and remote tools. A relevant IT qualification is desirable, with a focus on delivering excellent customer service.

Formación

• Minimum 2 years in a technical support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with network troubleshooting.
• Proficient in using ticketing systems and remote support tools.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills.
• A relevant IT qualification (e.g., CompTIA A+, Network+) is highly desirable.

Responsabilidades

• Provide first-line technical support to end-users, addressing hardware, software, and network issues.
• Diagnose and resolve technical problems efficiently, utilizing remote tools and knowledge base resources.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Escalate unresolved issues to senior technical staff or specialized teams with detailed documentation.
• Assist users with password resets, account configurations, and software access.
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Contribute to the development and maintenance of IT documentation and user guides.
• Conduct regular system checks and perform preventative maintenance.
• Ensure compliance with IT policies and security protocols.

Conocimientos

Windows

macOS

Network troubleshooting

Ticketing systems

Remote support tools

Problem solving

Communication

Educación

IT qualification (e.g., CompTIA A+, Network+)

Herramientas

Remote support tools

Ticketing systems

Descripción del empleo

About the Role

Our client, a leading technology solutions provider, is seeking a skilled and resourceful Technical Support Agent to join their team in Mossel Bay, Western Cape . This role is critical in providing timely and effective technical assistance to users experiencing hardware, software, or network issues. You will be part of a collaborative team, contributing to maintaining high levels of operational efficiency for our client's diverse customer base. This position offers a hybrid work arrangement, combining essential on-site collaboration with the flexibility of remote work. If you have a passion for technology and enjoy solving complex problems, this opportunity in Mossel Bay is an excellent fit. We are looking for a proactive individual who can offer expert support and contribute to a positive customer experience.

Key Responsibilities

• Provide first-line technical support to end-users, addressing hardware, software, and network issues.
• Diagnose and resolve technical problems efficiently, utilizing remote tools and knowledge base resources.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Escalate unresolved issues to senior technical staff or specialized teams with detailed documentation.
• Assist users with password resets, account configurations, and software access.
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Contribute to the development and maintenance of IT documentation and user guides.
• Conduct regular system checks and perform preventative maintenance.
• Ensure compliance with IT policies and security protocols.

Requirements

• A minimum of 2 years of experience in a technical support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems, as well as common office productivity software.
• Experience with network troubleshooting and common hardware components.
• Proficiency in using ticketing systems and remote support tools.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills, with the ability to explain technical concepts clearly.
• A relevant IT qualification (e.g., CompTIA A+, Network+) is highly desirable.
• Ability to manage workload and prioritize tasks effectively.
• Must be comfortable working in a hybrid model, balancing remote and on-site duties.

Benefits

• Competitive annual salary of R .
• Hybrid work model offering flexibility.
• Opportunities for professional development and certifications.
• Comprehensive health and wellness benefits.
• Paid time off and public holidays.
• A supportive and collaborative team environment in Mossel Bay .
• Access to modern technology and resources.