Technical Support Specialist - Hardware & Networking (Randburg)

Placements24

Randburg

On-site

GBP 8,200 - 13,000

Full time

4 days ago

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Benefits offered by this job

Competitive salary

Medical aid

Pension

Paid time off

Training opportunities

Collaborative office in Randburg

Opportunities with innovative tech

Job summary

Placements24 is seeking a Technical Support Representative to provide essential technical assistance to users from our Randburg office. You will diagnose and resolve issues across hardware, software, and networks, communicating complex information clearly to users of all levels of expertise.

Join a dedicated support team focused on customer satisfaction, with opportunities for training and growth in a collaborative environment in Randburg.

Qualifications

Minimum high school diploma; technical certifications are a plus.
Experience in diagnosing and resolving hardware, software, and network issues.
Strong verbal and written communication; ability to explain complex concepts clearly.

Responsibilities

Respond to technical support requests via phone, email, and ticketing system.
Diagnose hardware, software, and network issues and provide solutions.
Guide users through troubleshooting steps with clear instructions.
Document issues, resolutions, and interactions accurately.
Escalate unresolved issues to senior technical staff.
Stay updated on product knowledge and relevant technical advancements.

Skills

Technical support

Troubleshooting

Networking basics

Hardware basics

Communication skills

Technical explanations

Education

High school diploma

Job description

Join a dedicated support team focused on customer satisfaction, with opportunities for training and growth in a collaborative environment in Randburg.

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