Remote IT Support Specialist—Troubleshooting Pro

Placements24

Centurion

Hybrid

ZAR 180,000 - 240,000

Full time

4 days ago

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Benefits offered by this job

Salary with bonuses

Full-time remote work

Medical and life insurance

Generous annual leave

Paid sick days

Ongoing training and certifications

Job summary

Placements24 is seeking a motivated Technical Support Representative to join our client's remote IT team in Centurion. You will provide first-line support to users, diagnose issues, and guide them through solutions for software, hardware, and connectivity problems.

Work is fully remote with opportunities to grow through training and certifications, and a comprehensive benefits package including medical insurance and paid leave. Strong communication and problem-solving skills are essential.

Qualifications

Experience in a technical support role, IT preferred.
Strong OS knowledge: Windows, macOS.
Able to explain technical concepts to non-technical users.
Experience with helpdesk software and remote support tools.

Responsibilities

Provide first-level technical support to end-users via phone, email, and chat.
Diagnose and troubleshoot issues related to software, hardware, and network connectivity.
Guide users through step-by-step solutions and provide clear instructions.
Escalate unresolved issues to senior support staff or engineering teams.
Document technical problems and resolutions in the helpdesk system.
Contribute to the knowledge base by creating and updating support articles and FAQs.