Tech Support Specialist — Growth & Training Opportunities

Placements24; George; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Training opportunities

Stable work environment in George

Generous annual leave

Job summary

Placements24 is seeking a detail-oriented Technical Support Specialist to join our team in George, Western Cape. The successful candidate will provide first-line technical assistance to users, diagnose hardware, software, and network issues, and guide users through effective solutions to maintain smooth IT operations.

You will install and configure computer systems, manage user accounts, document issues in a knowledge base, and escalate complex problems to senior IT staff or vendors.

Qualifications

• High school diploma or equivalent; CompTIA A+ certification desirable.
• Proven experience in a technical support or IT helpdesk role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.

Responsibilities

• Provide timely and effective technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues for company devices.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Assist with user account management and access control.
• Document technical issues and resolutions in a knowledge base.
• Escalate unresolved issues to senior IT staff or relevant vendors.

Skills

Technical support

Windows

macOS

Network troubleshooting

Customer service

Problem solving

Education

High school diploma

CompTIA A+ certification

Job description

Placements24 is seeking a detail-oriented Technical Support Specialist to join our team in George, Western Cape. The successful candidate will provide first-line technical assistance to users, diagnose hardware, software, and network issues, and guide users through effective solutions to maintain smooth IT operations.

You will install and configure computer systems, manage user accounts, document issues in a knowledge base, and escalate complex problems to senior IT staff or vendors.