Technical Support Specialist - Upington
Placements24
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Benefits offered by this job
Job summary
Placements24 in Upington seeks a skilled Technical Support Agent to deliver first-line assistance for our client’s products and services. You will diagnose issues, guide users through solutions, and document steps in the ticketing system, while contributing to knowledge base articles. Strong communication and problem-solving are essential.
You will work in a customer-centric team, with ongoing training and career development opportunities.
Qualifications
- Proven experience as a Technical Support Agent or in a similar IT support role.
- Strong knowledge of Windows, macOS and Linux.
- Familiarity with network protocols and troubleshooting techniques.
Responsibilities
- Provide first-level technical support to users via phone, email, and remote access tools.
- Diagnose and troubleshoot hardware, software, and network issues reported by customers.
- Guide users through step-by-step solutions for technical problems.
- Escalate complex technical issues to higher-level support teams or engineers when necessary.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
Skills
Tools
Job description
Placements24 in Upington seeks a skilled Technical Support Agent to deliver first-line assistance for our client’s products and services. You will diagnose issues, guide users through solutions, and document steps in the ticketing system, while contributing to knowledge base articles. Strong communication and problem-solving are essential.
You will work in a customer-centric team, with ongoing training and career development opportunities.
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