Technical Support Officer

Placements24; Soweto; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work arrangement

Skill development & training

Medical aid contributions

Pension fund membership

Paid annual leave

Job summary

Placements24 is seeking a diligent Technical Support Officer to join our client’s team in Soweto, Gauteng. The role operates in a hybrid model, combining remote work with necessary on-site engagement.

You will diagnose and resolve IT issues, manage user accounts, and help maintain IT systems. The ideal candidate has proven helpdesk experience, strong hardware/software/network knowledge, and excellent communication skills.

Qualifications

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of computer hardware, software, networks, and operating systems (Windows, macOS).
• Excellent problem-solving and diagnostic skills.
• Must be able to commute to Soweto, Gauteng for on-site requirements.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to support requests in a timely manner via phone, email, and ticketing system.
• Diagnose and resolve technical hardware and software problems.
• Install, configure, and update relevant software applications.
• Perform user account management tasks.
• Escalate unresolved issues to senior IT staff or vendors.
• Maintain IT inventory and documentation.
• Assist with network troubleshooting and connectivity issues.
• Provide basic training and guidance to end-users.
• Contribute to the continuous improvement of IT support processes.

Skills

Technical support

Helpdesk experience

Windows

macOS

Networking

Troubleshooting

Communication skills

Independent & hybrid teamwork

Education

High school diploma or equivalent

IT certifications (advantage)

Tools

Ticketing systems

Job description

About the Role

Our client, a growing technology solutions provider, is seeking a diligent Technical Support Officer to join their team in Soweto, Gauteng . This role operates under a hybrid model, combining remote work with necessary on-site engagement. You will be responsible for providing timely and effective technical support to end-users, diagnosing and resolving a variety of IT issues, and ensuring the smooth operation of IT systems. The ideal candidate is technically adept, possesses excellent communication skills, and is dedicated to providing outstanding support. Join a company that is committed to technological advancement and employee development.

Key Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to support requests in a timely manner via phone, email, and ticketing system.
• Diagnose and resolve technical hardware and software problems.
• Install, configure, and update relevant software applications.
• Perform user account management tasks.
• Escalate unresolved issues to senior IT staff or vendors.
• Maintain IT inventory and documentation.
• Assist with network troubleshooting and connectivity issues.
• Provide basic training and guidance to end-users.
• Contribute to the continuous improvement of IT support processes.

Requirements

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of computer hardware, software, networks, and operating systems (Windows, macOS).
• Familiarity with common IT support tools and ticketing systems.
• Excellent problem-solving and diagnostic skills.
• Good verbal and written communication skills.
• Ability to work effectively both independently and as part of a hybrid team.
• High school diploma or equivalent required; IT-related certifications or a diploma are a strong advantage.
• Customer-focused attitude with a commitment to service excellence.
• Must be able to commute to Soweto, Gauteng for on-site requirements.
• Reliable internet connection for remote work days.

Benefits

• Annual salary of ZAR .
• Hybrid work arrangement for flexibility.
• Opportunities for skill development and training.
• Medical aid contributions.
• Pension fund membership.
• Paid annual leave.
• Exposure to diverse IT environments and technologies.
• Supportive team atmosphere.
• Career progression opportunities.
• Performance incentives.