Technical Support Specialist

Placements24; Stellenbosch; Híbrido; ZAR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work flexibility

Professional development and certs

Paid time off

Access to modern technology and tools

Descripción de la vacante

Placements24 is seeking a proficient Technical Support Specialist for Stellenbosch, Western Cape, hybrid role. You will provide expert assistance on software and hardware issues, diagnose problems, and document solutions to ensure user satisfaction.

Strong communication and problem-solving skills are essential in a fast-paced IT support environment. The ideal candidate will be comfortable working both remotely and on-site, contribute to knowledge base improvements, and participate in ongoing

Formación

• Proven experience as a Technical Support Specialist, IT Helpdesk, or similar role.
• Strong knowledge of Windows and macOS operating systems, networking concepts, and common software applications.
• Experience troubleshooting hardware and software issues.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills with the ability to explain technical concepts clearly.
• Ability to work in a hybrid environment (Stellenbosch office + remote).
• Customer-focused with a patient and empathetic demeanor.
• IT certifications are a plus.
• Bachelor's degree in CS/IT or related field advantageous.

Responsabilidades

• Provide high-level technical support for software and hardware issues via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex technical problems reported by users.
• Guide users through step-by-step solutions for technical issues.
• Escalate unresolved issues to senior technical staff or development teams when necessary.
• Document all support interactions, resolutions, and procedures in the knowledge base.
• Install, configure, and maintain software applications and system updates.
• Assist in testing and deployment of new product features or updates.
• Contribute to user training materials and documentation.

Conocimientos

Windows

macOS

Networking

Troubleshooting

Communication

Educación

Bachelor's degree in Computer Science/IT

Descripción del empleo

About the Role

Our client is seeking a proficient Technical Support Specialist to join their team in Stellenbosch, Western Cape, ZA . This role offers a hybrid work arrangement, combining the benefits of remote work with essential on-site collaboration. As a Technical Support Specialist, you will be responsible for providing expert assistance to users encountering technical issues with our software and hardware products. You will diagnose problems, offer effective solutions, and ensure user satisfaction through timely and professional support. The ideal candidate possesses strong technical acumen, excellent problem-solving skills, and a dedication to customer service. This position requires you to be comfortable working both remotely and from our Stellenbosch, Western Cape, ZA office, contributing to a seamless support operation. You will play a key role in troubleshooting complex technical challenges, documenting solutions, and contributing to the improvement of our support processes and resources. This is a great opportunity for an IT professional looking to grow their career in a dynamic and supportive environment. You will be interacting with a diverse user base, requiring clear communication and a patient approach. Our client values innovation and continuous improvement, and this role is central to achieving those goals.

Key Responsibilities

• Provide high-level technical support for software and hardware issues via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex technical problems reported by users.
• Guide users through step-by-step solutions for technical issues.
• Escalate unresolved issues to senior technical staff or development teams when necessary.
• Document all support interactions, resolutions, and technical procedures in the knowledge base.
• Install, configure, and maintain software applications and system updates.
• Assist in the testing and deployment of new product features or updates.
• Proactively identify potential technical issues and provide preventative solutions.
• Contribute to user training materials and documentation.
• Maintain a high level of customer satisfaction through effective problem-solving and communication.

Requirements

• Proven experience as a Technical Support Specialist, IT Helpdesk, or similar role.
• Strong knowledge of operating systems (Windows, macOS), networking concepts, and common software applications.
• Experience troubleshooting hardware and software issues.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills, with the ability to explain technical concepts clearly.
• Ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities in Stellenbosch, Western Cape, ZA.
• Customer-focused with a patient and empathetic demeanor.
• Relevant IT certifications are a plus.
• Bachelor's degree in Computer Science, Information Technology, or a related field is advantageous.

Benefits

• Competitive salary and benefits package.
• Hybrid work flexibility.
• Opportunities for professional development and certifications.
• Collaborative and innovative work environment.
• Access to modern technology and tools.
• Paid time off.
• Potential for career growth within the company.