Technical Support Manager, Mining Equipment & Reliability

Sandvik AB; Kempton Park; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

Sandvik Mining is seeking a Technical Support Manager to lead the Mechanical Cutting portfolio, driving technical leadership, investigations and product improvements. You will coordinate field service, sales, and engineering teams to improve reliability, availability and value for customers in underground mining environments.

You will build the technical interface across units, support new product introductions, and ensure compliance with safety and Sandvik standards while traveling as required

Qualifications

• Grade 12 / N3 or equivalent technical qualification.
• National Diploma, BTech/Bachelor’s degree in mechanical, Electrical, Mechatronic or Mining Engineering.
• Relevant trade qualification combined with equipment experience is essential.

Responsibilities

• Lead the Technical Support team and strategy for the Mechanical Cutting equipment portfolio, providing expert product support, resolving complex technical issues, coordinating failure investigations and corrective actions, coaching customer-facing teams, and ensuring effective documentation, communication and escalation.
• Monitor fleet performance and reliability, analyse failure trends and field data, coordinate root-cause investigations and improvement actions, and provide technical input into rebuild, overhaul and product‑enhancement strategies.
• Engage customers on significant technical and machine-performance matters, develop safe and cost‑effective recommendations aligned with operational requirements, and support the resolution of escalated product-performance concerns.
• Maintain the technical interface between the Sales Area and Product Units by consolidating field and customer feedback, coordinating product improvements, trials and approved modifications, and validating and reporting on their effectiveness under operational conditions.
• Support the successful introduction of new Mechanical Cutting products and technologies by assessing deployment readiness, coordinating commissioning and early‑life technical support, and communicating lessons learned to Product Units and relevant stakeholders.
• Ensure technical activities, modifications and documentation comply with Sandvik engineering standards, approved machine configurations and applicable safety requirements.

Skills

English proficiency

Underground mining equipment

Technical support experience

Root-cause analysis

Travel willingness

ERP and MS Office

Education

Grade 12 / N3

National Diploma / BTech / Bachelor's in Mechanical, Electrical, Mechatronic or Mining Eng.

Trade qualification with equipment experience

Tools

ERP systems

Microsoft Office

Job description

Sandvik Mining is seeking a Technical Support Manager to lead the Mechanical Cutting portfolio, driving technical leadership, investigations and product improvements. You will coordinate field service, sales, and engineering teams to improve reliability, availability and value for customers in underground mining environments.

You will build the technical interface across units, support new product introductions, and ensure compliance with safety and Sandvik standards while traveling as required