Technical Support Manager - M3

Sandvik; Secunda; On-site; ZAR 1,000,000 - 1,700,000; Full time

Job summary

Sandvik Mining in Secunda, South Africa, is seeking a Technical Support Manager to lead the Technical Support team across the Mechanical Cutting (Flameproof) equipment portfolio, ensuring safe, reliable operation and lifecycle support.

You will translate field experience into practical improvements, coordinate root-cause analyses, and drive product enhancements while collaborating with customers, field service, sales and engineering.

Qualifications

• Grade 12 / N3 or equivalent technical qualification.
• National Diploma, BTech/Bachelor’s degree in mechanical, Electrical, Mechatronic or Mining Engineering.
• Relevant trade qualification combined with equipment experience is essential.

Responsibilities

• Lead the Technical Support team and strategy for the Mechanical Cutting equipment portfolio, providing expert product support, resolving complex technical issues, coordinating failure investigations and corrective actions, coaching customer-facing teams, and ensuring effective documentation, communication and escalation.
• Monitor fleet performance and reliability, analyse failure trends and field data, coordinate root-cause investigations and improvement actions, and provide technical input into rebuild, overhaul and product-enhancement strategies.
• Engage customers on significant technical and machine-performance matters, develop safe and cost-effective recommendations aligned with operational requirements, and support the resolution of escalated product-performance concerns.
• Maintain the technical interface between the Sales Area and Product Units by consolidating field and customer feedback, coordinating product improvements, trials and approved modifications, and validating and reporting on their effectiveness under operational conditions.
• Support the successful introduction of new Mechanical Cutting products and technologies by assessing deployment readiness, coordinating commissioning and early-life technical support, and communicating lessons learned to Product Units and relevant stakeholders.

Skills

English proficiency

Mining equipment experience

Technical support

Root-cause analysis

Field service experience

Travel readiness

Education

Grade 12 / N3

National Diploma / BTech / Bachelor’s in Mechanical, Electrical, Mechatronic or Mining Engineering

Relevant trade qualification

Tools

Microsoft Office

ERP systems

Job description

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List

The Role

The Technical Support Manager is responsible for providing technical leadership and product support across the Mechanical Cutting (Flameproof) equipment portfolio, ensuring safe, reliable and productive operation of equipment throughout its lifecycle. The role provides the critical technical link between customers, field service and sales teams and product engineering. The position drives machine performance improvement, structured problem solving, technical investigations, product improvements, document development and control, as well as the effective introduction of new products and technologies.

A key focus is converting field experience and machine-performance data into practical actions that improve equipment reliability, availability, productivity and customer value.

Key Performance Areas

Technical Leadership & Product Support

• Lead the Technical Support team and strategy for the Mechanical Cutting equipment portfolio, providing expert product support, resolving complex technical issues, coordinating failure investigations and corrective actions, coaching customer-facing teams, and ensuring effective documentation, communication and escalation.

Machine Performance & Reliability

• Monitor fleet performance and reliability, analyse failure trends and field data, coordinate root-cause investigations and improvement actions, and provide technical input into rebuild, overhaul and product-enhancement strategies.

Customer Technical Support

• Engage customers on significant technical and machine-performance matters, develop safe and cost-effective recommendations aligned with operational requirements, and support the resolution of escalated product-performance concerns.

Product Development & Product Improvement

• Maintain the technical interface between the Sales Area and Product Units by consolidating field and customer feedback, coordinating product improvements, trials and approved modifications, and validating and reporting on their effectiveness under operational conditions.

New Product Introduction

• Support the successful introduction of new Mechanical Cutting products and technologies by assessing deployment readiness, coordinating commissioning and early-life technical support, and communicating lessons learned to Product Units and relevant stakeholders.

Technical Governance

• Ensure technical activities, modifications and documentation comply with Sandvik engineering standards, approved machine configurations and applicable safety requirements.

Commercial & Business Support

• Provide technical support to Sales and Service by evaluating customer requirements, contributing to tenders and proposals, and developing commercially viable lifecycle, component-replacement and equipment-improvement solutions.

Required Profile

Qualifications

• Grade 12 / N3 or equivalent technical qualification.
• National Diploma, BTech/Bachelor’s degree in mechanical, Electrical, Mechatronic or Mining Engineering.
• Relevant trade qualification combined with equipment experience is essential.

Profile

• English proficiency
• Strong experience in underground mining equipment, preferably within coal mining and/or Mechanical Cutting applications.
• Demonstrated experience in technical support, field service, engineering or product support within the mining industry.
• Experience in systematic troubleshooting, root-cause analysis and failure investigation.
• Experience working directly with mining customers and multidisciplinary technical teams.
• OEM mining-equipment and/or Operational experience on Mines (advantageous)
• Computer literate -proven competence in Microsoft Office applications as well as ERP systems
• Valid driver’s license
• Physical & Medical ability to function in an underground mining environment
• May be required to travel

Applications close: 03 November 2026

Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.