Mining Equipment Tech Support Lead

Sandvik; Secunda; On-site; ZAR 1,000,000 - 1,700,000; Full time

Job summary

Sandvik Mining in Secunda, South Africa, is seeking a Technical Support Manager to lead the Technical Support team across the Mechanical Cutting (Flameproof) equipment portfolio, ensuring safe, reliable operation and lifecycle support.

You will translate field experience into practical improvements, coordinate root-cause analyses, and drive product enhancements while collaborating with customers, field service, sales and engineering.

Qualifications

• Grade 12 / N3 or equivalent technical qualification.
• National Diploma, BTech/Bachelor’s degree in mechanical, Electrical, Mechatronic or Mining Engineering.
• Relevant trade qualification combined with equipment experience is essential.

Responsibilities

• Lead the Technical Support team and strategy for the Mechanical Cutting equipment portfolio, providing expert product support, resolving complex technical issues, coordinating failure investigations and corrective actions, coaching customer-facing teams, and ensuring effective documentation, communication and escalation.
• Monitor fleet performance and reliability, analyse failure trends and field data, coordinate root-cause investigations and improvement actions, and provide technical input into rebuild, overhaul and product-enhancement strategies.
• Engage customers on significant technical and machine-performance matters, develop safe and cost-effective recommendations aligned with operational requirements, and support the resolution of escalated product-performance concerns.
• Maintain the technical interface between the Sales Area and Product Units by consolidating field and customer feedback, coordinating product improvements, trials and approved modifications, and validating and reporting on their effectiveness under operational conditions.
• Support the successful introduction of new Mechanical Cutting products and technologies by assessing deployment readiness, coordinating commissioning and early-life technical support, and communicating lessons learned to Product Units and relevant stakeholders.

Skills

English proficiency

Mining equipment experience

Technical support

Root-cause analysis

Field service experience

Travel readiness

Education

Grade 12 / N3

National Diploma / BTech / Bachelor’s in Mechanical, Electrical, Mechatronic or Mining Engineering

Relevant trade qualification

Tools

Microsoft Office

ERP systems

Job description

Sandvik Mining in Secunda, South Africa, is seeking a Technical Support Manager to lead the Technical Support team across the Mechanical Cutting (Flameproof) equipment portfolio, ensuring safe, reliable operation and lifecycle support.

You will translate field experience into practical improvements, coordinate root-cause analyses, and drive product enhancements while collaborating with customers, field service, sales and engineering.