Remote Technical Support Advisor

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Health benefits

Tech training & certification

Supportive remote team

Job summary

Placements24 is seeking a skilled Remote Technical Support Advisor to join a fully remote workforce. You will provide expert technical assistance, troubleshoot complex issues, and guide users to effective solutions via remote channels from your home-based setup.

The role requires strong problem-solving abilities, excellent communication, and proficiency with remote support tools to ensure high customer satisfaction while supporting clients globally.

Qualifications

• Experience in technical or IT support roles.
• Strong knowledge of operating systems, software, and basic networking.
• Excellent problem-solving and analytical abilities.
• Proficient with remote support tools and communication platforms.

Responsibilities

• Provide comprehensive technical support and troubleshooting to customers remotely.
• Diagnose and resolve software, hardware, and network-related issues.
• Document technical issues, solutions, and customer interactions in the support system.
• Escalate critical issues to higher-level support or engineering teams with thorough documentation.
• Develop and maintain technical knowledge base articles for user reference and internal training.

Skills

Technical support

Operating systems

Networking basics

Remote support tools

Tools

Remote support tools

Communication platforms

Job description

About the Role

Our client is actively searching for a skilled Remote Technical Support Advisor to join their fully remote workforce, supporting clients globally from Nelspruit. In this vital role, you will provide expert technical assistance, troubleshoot complex issues, and guide users to effective solutions via remote channels. Your ability to diagnose problems, communicate technical information clearly, and maintain a high level of customer satisfaction will be key to success. This is an exceptional opportunity for an independent, technically adept professional to contribute meaningfully from a remote setting.

Key Responsibilities

• Provide comprehensive technical support and troubleshooting assistance to customers remotely.
• Diagnose and resolve software, hardware, and network-related issues efficiently.
• Document technical issues, solutions, and customer interactions accurately in the support system.
• Escalate critical issues to higher-level support or engineering teams with thorough documentation.
• Develop and maintain technical knowledge base articles for user reference and internal training.

Requirements

• Previous experience in technical support or a similar IT support role.
• Strong understanding of common operating systems, software applications, and basic networking.
• Excellent problem-solving and analytical skills.
• Proficient in remote support tools and communication platforms.
• Ability to work independently, manage time effectively, and maintain a high level of productivity from home.

Benefits

• Competitive salary and performance-based rewards.
• Fully remote position offering significant flexibility.
• Comprehensive health benefits package.
• Opportunities for continuous technical training and certification.
• A supportive remote team environment with regular virtual engagement.