Remote Technical Support Engineer

Placements24; Benoni; Hybrid; ZAR 391,000 - 781,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully remote position

Health insurance

Professional growth

Innovative remote culture

Job summary

Placements24 is seeking an experienced Remote Technical Support Engineer to join our distributed team serving clients near Benoni and across the region. The role focuses on providing advanced technical assistance, diagnosing complex issues, and ensuring the stability of our client’s infrastructure.

You will diagnose and resolve intricate problems, collaborate with engineering teams to fix defects, and create helpful guides and knowledge base articles.

Qualifications

• Bachelor's degree in CS/IT or equivalent experience.
• 3–5 years in a technical support or engineering role with advanced problem-solving.
• Strong understanding of operating systems, networking, and cloud technologies.
• Proficient in scripting languages and diagnostic tools.
• Excellent remote communication and collaboration skills.

Responsibilities

• Provide high-level technical support and troubleshooting for complex hardware and software issues.
• Diagnose, resolve, and document intricate technical problems, identifying root causes.
• Collaborate with engineering and product teams to elevate and resolve software defects and product issues.
• Develop and maintain technical documentation, including guides and knowledge base articles.
• Proactively monitor systems and provide recommendations for performance optimization and security enhancements.

Skills

Advanced troubleshooting

Remote communication

Scripting

Networking

Cloud technologies

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Diagnostic tools

Job description

About the Role

Our client is looking for an experienced and proactive Remote Technical Support Engineer to join their distributed team, serving clients near Benoni and across the region. This role is crucial for providing advanced technical assistance, diagnosing complex issues, and ensuring the stability of our client's technical infrastructure. You will leverage your expertise to solve challenging problems and contribute to the development of robust technical solutions. This is a prime opportunity for a seasoned technical professional who thrives in a remote work environment and is passionate about delivering high-impact technical support.

Key Responsibilities

• Provide high-level technical support and troubleshooting for complex hardware and software issues.
• Diagnose, resolve, and document intricate technical problems, identifying root causes.
• Collaborate with engineering and product teams to elevate and resolve software defects and product issues.
• Develop and maintain technical documentation, including guides and knowledge base articles.
• Proactively monitor systems and provide recommendations for performance optimization and security enhancements.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 3-5 years of experience in a technical support or engineering role, with a focus on advanced problem-solving.
• Strong understanding of operating systems, networking, and cloud technologies.
• Proficiency in scripting languages and experience with diagnostic tools.
• Excellent remote communication and collaboration skills.

Benefits

• Competitive monthly salary and performance-based bonuses.
• Fully remote position with flexible working hours.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional growth and continuous learning.
• A dynamic and innovative remote work culture.