Technical Support Agent - On-site

Placements24; Rustenburg; Presencial; ZAR 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary based on experience

Professional development and training

Stable and reputable company

Secure and well-equipped work environm

Descripción de la vacante

Placements24 is seeking a skilled Technical Support Agent to join our Rustenburg-based team on-site. You will diagnose and resolve hardware, software, and network issues for internal staff and external clients, while maintaining system efficiency.

You will install and configure hardware/software, document resolutions, and escalate complex problems to senior IT staff. Strong communication and a hands-on approach are essential for success in this role.

Formación

• Proven experience in a Technical Support role or similar IT support position.
• Strong knowledge of computer hardware, Windows and macOS operating systems, and common software applications.
• Experience with basic network troubleshooting and administration would be beneficial.
• Familiarity with ticketing systems and typical IT support tools.
• Excellent communication and problem-solving skills; ability to work in a team or independently.

Responsabilidades

• Provide technical support for hardware, software, and network issues.
• Diagnose and resolve technical problems reported by users.
• Install, configure, and maintain computer hardware and software.
• Assist in setup and maintenance of IT infrastructure.
• Document issues and resolutions in the helpdesk system.
• Escalate unresolved issues to senior IT personnel.
• Provide training and guidance to users on IT systems and best practices.
• Contribute to IT policies and procedures development.
• Ensure IT equipment is properly maintained and managed.

Conocimientos

Technical support

Hardware knowledge

Windows

macOS

Networking basics

IT certifications

Communication skills

Educación

High school diploma

IT degree preferred

Herramientas

Ticketing systems

IT support tools

Descripción del empleo

About the Role Our client is seeking a highly skilled and motivated Technical Support Agent to join their established team in Rustenburg, North West . This is a critical on-site position where you will be responsible for providing expert technical assistance to internal staff and external clients. You will diagnose, troubleshoot, and resolve a wide range of hardware, software, and network issues. The ideal candidate possesses strong analytical skills and a passion for technology. You will be an integral part of maintaining the operational efficiency of our client's systems and ensuring minimal disruption. This role offers a stable work environment within a company that values its employees and invests in their professional growth. You will have the opportunity to work with a dedicated team of IT professionals and contribute to the company's ongoing success in the region. This position requires a hands-on approach and a commitment to delivering high-quality support.

Key Responsibilities

• Provide technical support for hardware, software, and network issues.
• Diagnose and resolve technical problems reported by users.
• Install, configure, and maintain computer hardware and software.
• Assist in the setup and maintenance of IT infrastructure.
• Document technical issues and resolutions in the helpdesk system.
• Escalate unresolved issues to senior IT personnel.
• Provide training and guidance to users on IT systems and best practices.
• Contribute to the development of IT policies and procedures.
• Ensure all IT equipment is properly maintained and managed.

Requirements

• Proven experience as a Technical Support Agent or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Experience with network troubleshooting and basic network administration.
• Proficiency with ticketing systems and IT support tools.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a team environment and independently.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.
• High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
• Willingness to work on-site in Rustenburg.

Benefits

• Competitive salary based on experience and qualifications.
• Opportunity to work with a stable and reputable company.
• Exposure to diverse IT environments and technologies.
• Professional development and training opportunities.
• Standard company benefits package.
• Secure and well-equipped work environment.