Technical Helpdesk Analyst

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Medical and dental coverage

Retirement savings plan with employer

Generous paid time off

Ongoing IT training

Job summary

Placements24 in East London, South Africa, is seeking a proactive Technical Helpdesk Analyst to join a hybrid team. You will provide top-tier IT support to employees, handling hardware, software, and network issues, whether remotely or on-site.

The ideal candidate has strong problem-solving and communication skills, documented experience in IT helpdesk roles, and familiarity with Windows and macOS, networks, and ticketing systems.

Qualifications

• Experience as a Helpdesk Analyst or similar IT support role.
• Strong knowledge of Windows and macOS.
• Familiarity with networking basics and remote support tools.
• Experience with IT ticketing systems and documenting resolutions.

Responsibilities

• Provide first and second-level technical support to end-users for hardware, software, and network issues.
• Diagnose, troubleshoot, and resolve technical problems, documenting steps and solutions.
• Install, configure, and maintain workstations, printers, and other IT equipment.
• Manage user accounts, permissions, and access to IT resources.
• Assist in developing and maintaining IT documentation and knowledge base articles.
• Respond to support tickets and service requests in a timely and efficient manner.

Skills

Helpdesk experience

Windows & macOS

Networking basics

Ticketing systems

Remote support

Clear communication

Tools

IT ticketing software

Remote access tools

Job description

About the Role

Our client is seeking a proactive and knowledgeable Technical Helpdesk Analyst to join their hybrid team in East London. This role is critical for providing comprehensive IT support to employees, ensuring all technical issues are resolved efficiently, whether remotely or on-site. You will be responsible for maintaining the smooth operation of IT systems, including hardware, software, and network infrastructure. The ideal candidate is a skilled problem-solver with excellent communication abilities and a commitment to providing exceptional technical assistance. This position offers a dynamic work environment and the chance to contribute to the company's technological infrastructure.

Key Responsibilities

• Provide first and second-level technical support to end-users for hardware, software, and network issues.
• Diagnose, troubleshoot, and resolve technical problems, documenting all steps and solutions.
• Install, configure, and maintain workstations, printers, and other IT equipment.
• Manage user accounts, permissions, and access to IT resources.
• Assist in the development and maintenance of IT documentation and knowledge base articles.
• Respond to support tickets and service requests in a timely and efficient manner.

Requirements

• Proven experience as a Helpdesk Analyst or in a similar IT support role.
• Strong understanding of operating systems (Windows, macOS) and common software applications.
• Familiarity with network troubleshooting and protocols.
• Experience with IT support ticketing systems and remote support tools.
• Excellent analytical and problem-solving skills.
• Ability to communicate technical information clearly to users of varying technical expertise.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive medical and dental coverage.
• Retirement savings plan with employer contributions.
• Generous paid time off.
• Opportunities for ongoing training and professional development in IT.