Remote Helpdesk Analyst

Placements24; Durban; Hybrid; ZAR 167,000 - 279,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Training & certs

Health insurance

Collaborative team

Job summary

Placements24 is seeking a skilled Remote Helpdesk Analyst to join our IT support team. You will be the first point of contact for users, providing remote assistance to Durban and other locations, and helping maintain our IT infrastructure.

The role emphasizes proactive problem-solving, strong technical knowledge of Windows and macOS, and experience with ticketing systems. You will document solutions, create user guides, and ensure timely resolution of issues while working independently in a

Qualifications

• Proven experience as a Helpdesk Analyst or similar IT support role.
• Strong knowledge of Windows and macOS.
• Experience with remote support tools and ticketing systems.
• Excellent analytical and problem-solving skills.
• Good communication and interpersonal skills for effective user support.
• Ability to work independently and manage multiple support requests simultaneously.

Responsibilities

• Provide first-level support for hardware, software, and network issues via remote channels.
• Diagnose and resolve technical problems promptly, escalating complex issues when necessary.
• Install, configure, and maintain computer systems, software, and peripherals.
• Assist users with account management, password resets, and access permissions.
• Document technical solutions and create user guides for common issues.
• Monitor system performance and ensure optimal operation of IT equipment.

Skills

Helpdesk experience

Windows/macOS

Remote support tools

Ticketing systems

Analytical skills

Communication skills

Independent work

Tools

Remote support tools

Ticketing systems

Job description

About the Role

Our client is seeking a skilled and self-motivated Remote Helpdesk Analyst to join their dynamic IT support team, operating remotely to serve users across various locations, including Durban. In this role, you will be the first point of contact for technical issues, providing efficient and effective solutions to ensure seamless operations for our employees. You will play a critical role in maintaining our IT infrastructure and supporting our user base through remote channels. We are looking for individuals who are proactive, possess strong technical aptitude, and excel in a remote work environment, fostering a culture of technical excellence and reliable support.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues via remote channels.
• Diagnose and resolve technical problems promptly, escalating complex issues when necessary.
• Install, configure, and maintain computer systems, software, and peripherals.
• Assist users with account management, password resets, and access permissions.
• Document technical solutions and create user guides for common issues.
• Monitor system performance and ensure optimal operation of IT equipment.

Requirements

• Proven experience as a Helpdesk Analyst or in a similar IT support role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Experience with remote support tools and ticketing systems.
• Excellent analytical and problem-solving skills.
• Good communication and interpersonal skills for effective user support.
• Ability to work independently and manage multiple support requests simultaneously.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote work arrangement with flexible hours.
• Access to online training and certifications for skill enhancement.
• Comprehensive health insurance plan.
• A supportive virtual team environment that encourages collaboration and growth.