Support Technician

Altron; Bloemfontein; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Altron is seeking a Support Technician to maintain and repair desktop and POS equipment for various customers in Bloemfontein. The role requires traveling to client sites daily, with SLA-driven service and compliant administration.

A+/N+ qualifications and Matric are preferred, along with 2 years' IT equipment maintenance experience. Applicants must reside in Bloemfontein or nearby, have a valid driver's license, and be able to travel frequently to sites.

Qualifications

• Matriculation required with technical aptitude.
• A+ and/or N+ certification preferred.
• Mechanical and electronic repair skills essential.
• Soldering ability and fault finding techniques required.
• Experience in IT equipment maintenance and on-site support.

Responsibilities

• Maintain and repair desktop and POS equipment at client sites.
• Diagnose hardware faults and implement effective solutions.
• Ensure SLA compliance and timely response to service calls.
• Travel daily to various sites from Bloemfontein.
• Keep records and complete administration within policies.
• Maintain adequate stock and equipment for field service.

Skills

Mechanical Skills

Electronic Skills

Soldering Skills

Fault finding techniques

Education

A+ N+ Qualification

Matric qualification

Job description

By submitting your CV on this Career Portal, you acknowledge that your personal information will be processed in accordance with the Protection of Personal Information Act (POPI Act).

We will use your information to: Match your qualifications with suitable job opportunities, Contact you regarding potential employment, and Manage your application in our system.

Your personal information will be kept confidential and protected with appropriate security measures.

You have the right to access your information, request corrections, and object to its use. Should you wish to withdraw your application, you may do so on the Application screen.

If you have any questions about our POPI policy, please contact us via our details on the Altron Website.

Position Number: 2974

Reference Number: 2025490

Introduction:
Business Unit: Altron Digital Business
Location: Bloemfontein (Free State)
Appointment Type: Permanent
We are looking for Support Technician to maintain and repair desktop and Point of Sale equipment for various customers. To drive service success that improves customer satisfaction, maximises customer retention and increase profitability. Adhere to specific Service Level Agreement. In short, managing all on site installations, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions. The Required Tasks and Candidate Requirements are including, but not limited to.
Applicants must have a valid driver’s license and own reliable vehicle.
Applicants must reside in Bloemfontein as you will be travelling on a daily basis to various sites.

• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
• First-time-fix rate and recall rate under the stipulated requirements
• Maintain customer relationship
• Be pro-active on the calls allocated
• Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
• Maintain and manage sufficient boot stock
• Complete administration within time frames as per policies
• Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
• Technical support, maintenance, trouble shooting on desktop and POS equipment

• Matric qualification
• A+ N+ Qualification
• Mechanical Skills
• Electronic Skills
• Soldering Skills
• Faulting Find techniques
• 2 years of experience in maintaining equipment in an IT environment
• 1 Years experience working on desktop equipment
• Maintaining POS is advantageous

General Comment/s: Client site - onsite