Field Service Technician

Altron; Vrystaat; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Altron FinTech is seeking a Field Service Technician for the Free State region. The role involves installing, configuring and maintaining multiple fintech products, repairing printers, and delivering on-site client training.

You will troubleshoot issues, manage inventory, ensure documentation is accurate, and support outsourced clients while meeting SLAs in a fast-paced environment.

Qualifications

• Matric required.
• A+/N+ certification advantageous.
• 2-3 years technical field services experience.
• FinTech industry experience is a plus.

Responsibilities

• Install, configure and maintain products such as DebiCheck, POS, MPS, NuCard, E-Commerce and Delfin solutions.
• Repair and replace Data Card printers and test equipment before deployment.
• Install devices like signature pads and fingerprint readers and provide on-site training to clients.
• Troubleshoot, schedule, and adhere to SLAs; support outsourced clients and assist departments with technical queries.
• Manage stock and inventory, oversee replacements, and document services and client interactions.

Skills

Field service

Troubleshooting

Customer service

On-site training

Education

Matric

A+/N+ Certification

Job description

By submitting your CV on this Career Portal, you acknowledge that your personal information will be processed in accordance with the Protection of Personal Information Act (POPI Act).

We will use your information to: Match your qualifications with suitable job opportunities, Contact you regarding potential employment, and Manage your application in our system.

Your personal information will be kept confidential and protected with appropriate security measures.

You have the right to access your information, request corrections, and object to its use. Should you wish to withdraw your application, you may do so on the Application screen.

If you have any questions about our POPI policy, please contact us via our details on the Altron Website.

Position Description: Field Service Technician

Position Number: 4471

Reference Number: 2027163

Introduction:
Business Unit : Altron FinTech
Location : Free State
Appointment Type : Permanent
We’re looking for tech-savvy problem solvers with a passion for service, strong product knowledge, and the ability to thrive in fast-paced environments.

Required Tasks:
Responsibilities include installing, configuring, and maintaining products such as DebiCheck, POS, MPS, NuCard, E-Commerce, and Delfin solutions, as well as repairing and replacing Data Card printers. You’ll prepare and test equipment before deployment, install electronic devices like signature pads and fingerprint readers, and provide on-site training to clients. Troubleshooting, scheduling, and adhering to SLAs are central to the role, along with supporting outsourced clients and assisting departments with technical queries. You’ll manage stock and inventory, oversee replacements, and ensure accurate documentation of services and client interactions. In-depth product knowledge, understanding of external admin providers, and familiarity with third-party connectivity are essential. You’ll also train new employees, ensuring excellence in service delivery and customer satisfaction.

Requirements:
Matric Required
A+ / N+ required & Certificate in IT advantageous
2-3 years technical field services experience
FinTech Industry experience will be an added advantage
Own vehicle required

General Comment/s:
Strong verbal and written communication skills.
Ability to multitask across different platforms.
Customer-centric mindset with a focus on service excellence.
Team player with a proactive approach to problem-solving