Support Technician

Altron; Port Shepstone; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Altron seeks a Support Technician in Port Shepstone to maintain and repair desktop and POS equipment for various customers. You will drive service success by adhering to SLA, managing on-site installations, repairs, maintenance and testing tasks. Diagnosing errors and identifying proper solutions are essential.

Applicants must have a valid driver’s license, own reliable vehicle, and reside in Port Shepstone area as daily site travel is required.

Qualifications

• Matric qualification is required.
• A+ N+ qualification or equivalent is advantageous.
• Mechanical skills related to equipment maintenance.
• Electronic skills for diagnosing hardware.
• Soldering skills for minor repairs.
• Fault-finding techniques to identify issues.
• 2 years of IT equipment maintenance experience.
• 1 year of desktop equipment experience.

Responsibilities

• Address customer queries within SLA timeframes.
• Achieve first-time fix and recall targets.
• Maintain customer relationships and pro-active calls.
• Ensure compliance with QMS procedures from FSM.
• Maintain and manage boot stock.
• Complete admin duties within policy timeframes.
• Open/close new calls within SLA and MTTR metrics.
• Provide technical support and troubleshooting for desktop and POS equipment.

Skills

Mechanical Skills

Electronic Skills

Soldering Skills

Fault finding techniques

Education

Matric qualification

A+ N+ Qualification

Job description

By submitting your CV on this Career Portal, you acknowledge that your personal information will be processed in accordance with the Protection of Personal Information Act (POPI Act).

We will use your information to: Match your qualifications with suitable job opportunities, Contact you regarding potential employment, and Manage your application in our system.

Your personal information will be kept confidential and protected with appropriate security measures.

You have the right to access your information, request corrections, and object to its use. Should you wish to withdraw your application, you may do so on the Application screen.

If you have any questions about our POPI policy, please contact us via our details on the Altron Website.

Position Number: 6875

Reference Number: 2026834

Introduction

• Business Unit: Altron Digital Business


• Location: Port Shepstone


• Appointment Type: Permanent


• We are looking for Support Technician to maintain and repair desktop and Point of Sale equipment for various customers. To drive service success that improves customer satisfaction, maximises customer retention and increase profitability. Adhere to specific Service Level Agreement. In short, managing all on site installations, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions.


• Applicants must have a valid driver’s license and own reliable vehicle.


• Applicants must reside in Port Shepstone as you will be travelling on a daily basis to various sites.

Required Tasks

• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.


• First-time-fix rate and recall rate under the stipulated requirements


• Maintain customer relationship


• Be pro-active on the calls allocated


• Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)


• Maintain and manage sufficient boot stock


• Complete administration within time frames as per policies


• Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete


• Technical support, maintenance, trouble shooting on desktop and POS equipment

Requirements

• Matric qualification


• A+ N+ Qualification


• Mechanical Skills


• Electronic Skills


• Soldering Skills


• Faulting Find techniques
  
• 2 years of experience in maintaining equipment in an IT environment
  
• 1 Years experience working on desktop equipment
  
• Maintaining POS is advantageous
  

General Comment/s

• Valid driver’s license


• Own reliable vehicle
  
• Must reside in one of the specified area listed above
  
• Credit and criminal checks will be conducted