On-Site Support Technician – Desktop & POS

Altron; Klerksdorp; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Altron is seeking a Support Technician to maintain and repair desktop and Point of Sale equipment for various customers. You will drive service success by ensuring on-site installations, repairs, maintenance and testing are completed to meet SLA targets.

Daily travel to sites is required to support multiple customers. The role focuses on diagnosing and resolving technical issues, maintaining devices, and delivering high levels of customer satisfaction while adhering to quality management

Qualifications

• Matric qualification required.
• A+ and N+ qualifications preferred.
• 2 years of IT equipment maintenance experience required.
• 1 year experience with desktop equipment.
• Experience with POS systems is advantageous.

Responsibilities

• Address customer queries within SLA time frames.
• Aim for first-time fix and minimize recalls.
• Maintain customer relationships and pro-actively handle calls.
• Comply with QMS procedures per FSM guidance.
• Manage boot stock and related admin tasks.
• Close new calls within SLA and MTTR targets.
• Provide technical support and troubleshoot desktop and POS equipment.

Skills

IT support

On-site service

Client relationship

Time management

Education

Matric

A+/N+ certification

Tools

Desktop hardware

POS systems

Job description

Altron is seeking a Support Technician to maintain and repair desktop and Point of Sale equipment for various customers. You will drive service success by ensuring on-site installations, repairs, maintenance and testing are completed to meet SLA targets.

Daily travel to sites is required to support multiple customers. The role focuses on diagnosing and resolving technical issues, maintaining devices, and delivering high levels of customer satisfaction while adhering to quality management