Senior Support Technician

Altron; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Altron Digital Business in Gauteng seeks a Support Technician to provide end-user computer support, manage IT systems, and guide junior technicians. You will ensure SLA compliance, troubleshoot hardware and software, and maintain AD accounts and EUC configurations.

The role requires ITIL, CompTIA certifications, and knowledge of Microsoft 365, Azure, and Windows 11. This permanent position focuses on delivering reliable IT services to clients in a dynamic environment.

Qualifications

• Matric; Technical Support NQF Level 4; Diploma in Information Technology.
• CompTIA A+
• CompTIA N+ & A+
• ITIL Foundation Certification
• Microsoft Azure Fundamentals – AZ900
• Microsoft Office 365 Fundamentals – MS900
• MTA: Windows Operating System Fundamentals (Windows 11)
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Apple Mac Apple Certified Support Professional (optional based on customer requirements)

Responsibilities

• Meet contracted SLA for support calls.
• Follow up and escalate calls as needed.
• Log and update calls with ongoing status.
• Administer User and Computer accounts in AD.
• Perform tests on hardware and networks and document OS software.
• Coordinate with IT staff to resolve issues.
• Install and configure EUC equipment.

Skills

End User Support

AD Administration

Troubleshooting

Education

Matric

Technical Support NQF Level 4

Diploma in Information Technology

Tools

Active Directory (AD)

Microsoft 365 Admin Center

Azure

Job description

By submitting your CV on this Career Portal, you acknowledge that your personal information will be processed in accordance with the Protection of Personal Information Act (POPI Act).

We will use your information to: Match your qualifications with suitable job opportunities, Contact you regarding potential employment, and Manage your application in our system.

Your personal information will be kept confidential and protected with appropriate security measures.

You have the right to access your information, request corrections, and object to its use. Should you wish to withdraw your application, you may do so on the Application screen.

If you have any questions about our POPI policy, please contact us via our details on the Altron Website.

Position Number: 2652

Reference Number: 2027179

Introduction

• Business Unit: Altron Digital Business
• Location: Gauteng
• Appointment Type: Permanent

We are looking for a Support Technician to provide End User Computer Support for users of Clients. Manage, maintain, and repair IT systems. To maintain the company’s computer services and equipment. To provide guidance and best practices to Junior Support Technicians. Build partner relationships with client. Be trusted IT Advisor. Note: Due to text limitations, the Required Tasks and Candidate Requirements below are abbreviated and include, but are not limited to the following:

Required Tasks

• Ensure that contracted customer Service Level Agreements are met (resolved)
• To ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA
• To ensure that calls are logged retrospectively if no call was logged for work completed. (No ticket No Ride)
• Ensure that calls are checked and updated with the latest updates until call closed.
• Administer User and Computer accounts, as well as Group membership in AD
• Perform various tests on all hardware platforms and networks and document all operating system software
• Practice Expert knowledge on Preventative Maintenance
• Coordinate with Internal IT staff and customer to resolve technical issues and escalation same if required.
• Co-ordinate with staff to install and configure all EUC.

Requirements

• Matric; Technical Support NQF Level 4; Diploma in Information Technology
• CompTIA A+
• CompTIA N+ & A+
• ITIL Foundation Certification
• Microsoft Azure Fundamentals – AZ900
• Microsoft Office 365 Fundamentals – MS900
• MTA: Windows Operating System Fundamentals (Windows 11)
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Apple Mac Apple Certified Support Professional (optional based on customer requirements)