Support Technician

Altron; Klerksdorp; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Altron is seeking a Support Technician to maintain and repair desktop and Point of Sale equipment for various customers. You will drive service success by ensuring on-site installations, repairs, maintenance and testing are completed to meet SLA targets.

Daily travel to sites is required to support multiple customers. The role focuses on diagnosing and resolving technical issues, maintaining devices, and delivering high levels of customer satisfaction while adhering to quality management

Qualifications

• Matric qualification required.
• A+ and N+ qualifications preferred.
• 2 years of IT equipment maintenance experience required.
• 1 year experience with desktop equipment.
• Experience with POS systems is advantageous.

Responsibilities

• Address customer queries within SLA time frames.
• Aim for first-time fix and minimize recalls.
• Maintain customer relationships and pro-actively handle calls.
• Comply with QMS procedures per FSM guidance.
• Manage boot stock and related admin tasks.
• Close new calls within SLA and MTTR targets.
• Provide technical support and troubleshoot desktop and POS equipment.

Skills

IT support

On-site service

Client relationship

Time management

Education

Matric

A+/N+ certification

Tools

Desktop hardware

POS systems

Job description

By submitting your CV on this Career Portal, you acknowledge that your personal information will be processed in accordance with the Protection of Personal Information Act (POPI Act).

We will use your information to: Match your qualifications with suitable job opportunities, Contact you regarding potential employment, and Manage your application in our system.

Your personal information will be kept confidential and protected with appropriate security measures.

You have the right to access your information, request corrections, and object to its use. Should you wish to withdraw your application, you may do so on the Application screen.

If you have any questions about our POPI policy, please contact us via our details on the Altron Website.

Position Number: 2970

Reference Number: 2026995

Introduction:
Business Unit: Altron Digital Business
Location: Klerksdorp
Appointment Type: Permanent
We are looking for Support Technician to maintain and repair desktop and Point of Sale equipment for various customers. To drive service success that improves customer satisfaction, maximises customer retention and increase profitability. Adhere to specific Service Level Agreement. In short, managing all on site installations, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions.

Required Tasks:

• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
• First-time-fix rate and recall rate under the stipulated requirements
• Maintain customer relationship
• Be pro-active on the calls allocated
• Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
• Maintain and manage sufficient boot stock
• Complete administration within time frames as per policies
• Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
• Technical support, maintenance, trouble shooting on desktop and POS equipment

Requirements:

• Matric qualification
• A+ N+ Qualification
• 2 years of experience in maintaining equipment in an IT environment
• 1 Years experience working on desktop equipment
• Maintaining POS is advantageous

General Comment/s:

• Applicants must have a valid driver’s license and own reliable vehicle.
• Applicants must reside in Klerksdorp as you will be travelling on a daily basis to various sites.