Support Technician - Thabazimbi

Kelly; Thabazimbi; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Kelly is seeking hands-on Support Technicians to install, maintain and repair POS and IT equipment across multiple customer sites. This field-based role requires daily travel and residency in the specified area, with a focus on troubleshooting on-site and delivering excellent customer service within SLAs.

The role emphasizes independent work, strong communication, and adherence to QMS processes under the Field Service Manager guidance.

Qualifications

• Matric (Grade 12) is a must.
• CompTIA A+ and N+ certifications are required.
• Electronic skills are essential for hardware handling.
• ITIL Foundation (advantageous, not required).

Responsibilities

• Resolve customer queries and technical issues within agreed SLA timelines.
• Perform on-site installations, repairs, maintenance and testing on POS and desktop equipment.
• Diagnose faults, troubleshoot problems, and implement the best-fit solution.
• Drive first time-fix outcomes and reduce repeat callouts.
• Maintain strong customer relationships through professional, customer-centric service.
• Update and manage service calls with clear notes and work details completed on site.
• Follow Quality Management System (QMS) processes and guidelines from the Field Service Manager.
• Maintain sufficient boot stock and complete required administration on time.

Education

Matric (Grade 12)

CompTIA A+ and N+

Electronic skills

ITIL Foundation

Job description

We are looking for hands-on Support Technicians to install, maintain and repair Point of Sale (POS) and IT equipment across multiple customer sites. This is a field-based role with daily travel - ideal for someone who enjoys troubleshooting on-site, working independently, and delivering excellent customer service within strict SLAs. Location requirement (non-negotiable) Candidates must be based in and reside in area of request

Responsibilities

• Resolve customer queries and technical issues within agreed SLA timelines
• Perform on-site installations, repairs, maintenance and testing on POS and desktop equipment
• Diagnose faults, troubleshoot problems, and implement the best-fit solution
• Drive first time-fix outcomes and reduce repeat callouts
• Maintain strong customer relationships through professional, customer-centric service
• Update and manage service calls with clear notes and work details completed on site
• Follow Quality Management System (QMS) processes and guidelines from the Field Service Manager
• Maintain sufficient boot stock and complete required administration on time

Qualifications

• Matric (Grade 12)
• CompTIA A+ and N+ (required)
• Electronic skills
• ITIL Foundation (advantageous, not required)

Required Skills

• ± 2 years' experience maintaining equipment in an IT environment
• Strong troubleshooting and problem-solving ability
• Comfortable working independently and under pressure
• Excellent communication and customer service skills
• Strong time management, prioritization, and attention to detail
• Proactive, reliable, and flexible with a continuous learning mindset

Preferred Skills

• Experience with POS devices is advantageous

Other requirements

• Valid driver's license
• Own reliable vehicle
• Must reside in one of the specified areas listed above
• Credit and criminal checks will be conducted