Support Resource Officer

Er24 Contact Centre 124; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Er24 Contact Centre 124 in Cape Town invites applications for an upcoming Support Resource Officer role starting January 2027. You will help build a high-performing EMS contact centre and focus on dispatch operations and proactive customer support.

Requirements: Grade 12; 1–3 years dispatching in EMS; strong typing; English (written and verbal); knowledge of geographical areas; telephonic and email etiquette. Responsibilities include dispatching vehicles per CAD and handling calls and alerts.

Qualifications

• Grade 12 education is essential.
• 1–3 years dispatching in an EMS contact centre.
• Strong typing and proficient English communication.

Responsibilities

• Dispatch vehicles according to the CAD system.
• Assist in receiving, prioritising, logging, and processing all calls and alerts received.

Skills

Dispatch

Emergency Care

Typing Skills

English (written and verbal)

Geographical locations

Telephonic and email etiquette

Education

Grade 12

Job description

Be Part of Something Exciting. Shape the Future with Us.

Are you an experienced Suppport Resource Officer ready for your next career-defining opportunity?

We are building a talent pool for an exciting new Support Resource Officer opportunity anticipated to commence in January 2027. While the role is not immediately available, we are seeking exceptional leaders who would like to be considered early for this exciting venture and future growth journey.

This is a unique opportunity to be part of something from the ground up, helping to shape a high-performing customer experience environment that will make a meaningful impact on our customers, employees, and business.

KEY RESPONSIBILITY AREAS

Dispatch vehicles according to the CAD system

Assist in receiving, prioritise, logging, and processing all calls and alerts received

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12

REQUIRED EXPERIENCE

DESIRED EXPERIENCE: 1 – 3 years dispatching in an EMS contact centre

• Dispatching of vechicles
• Emergency Care
• Typing Skills
• English language (written and verbal)
• Geographical locations
• Telephonic and email etiquette