EMS Dispatch & Support Specialist

Er24 Contact Centre 124; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Er24 Contact Centre 124 in Cape Town invites applications for an upcoming Support Resource Officer role starting January 2027. You will help build a high-performing EMS contact centre and focus on dispatch operations and proactive customer support.

Requirements: Grade 12; 1–3 years dispatching in EMS; strong typing; English (written and verbal); knowledge of geographical areas; telephonic and email etiquette. Responsibilities include dispatching vehicles per CAD and handling calls and alerts.

Qualifications

• Grade 12 education is essential.
• 1–3 years dispatching in an EMS contact centre.
• Strong typing and proficient English communication.

Responsibilities

• Dispatch vehicles according to the CAD system.
• Assist in receiving, prioritising, logging, and processing all calls and alerts received.

Skills

Dispatch

Emergency Care

Typing Skills

English (written and verbal)

Geographical locations

Telephonic and email etiquette

Education

Grade 12

Job description

Er24 Contact Centre 124 in Cape Town invites applications for an upcoming Support Resource Officer role starting January 2027. You will help build a high-performing EMS contact centre and focus on dispatch operations and proactive customer support.

Requirements: Grade 12; 1–3 years dispatching in EMS; strong typing; English (written and verbal); knowledge of geographical areas; telephonic and email etiquette. Responsibilities include dispatching vehicles per CAD and handling calls and alerts.