EMS Dispatcher - Calm, Rapid Ambulance Dispatch

KingsleyIrons Recruitment Services CC; Pretoria; On-site; ZAR 201,000 - 268,000; Full time

Job summary

KingsleyIrons Recruitment Services CC is seeking a Medical Dispatcher to join a busy emergency response environment in Gauteng. You will handle incoming emergency calls, assess situations, and dispatch the appropriate level of medical care, coordinating ambulance movements and hospital contact.

Ideal candidates have 3+ years EMS dispatching experience, strong medical knowledge, clear communication, and the ability to work shifts in a fast-paced setting across Gauteng and surrounding regions.

Qualifications

• 3+ years EMS dispatching experience required.
• Operational medical knowledge required.
• Understanding of ambulance levels of care required.
• Clear communication and professional phone etiquette required.
• Good geographic awareness of Gauteng and surrounding regions.
• Ability to work shifts in a fast-paced environment.

Responsibilities

• Answer emergency calls from medical aids and the public.
• Assess the nature of the emergency and determine the correct response.
• Dispatch ambulances and medical teams.
• Contact hospitals to confirm patient acceptance.
• Maintain accurate call and dispatch records.
• Communicate clearly and professionally at all times.

Skills

EMS dispatching experience

Operational medical knowledge

Ambulance levels

Clear communication

Gauteng geography

Shift work

Job description

Description / Synopsis

We are seeking a Medical Dispatcher to join a busy emergency response environment. This role suits someone who communicates clearly, stays calm under pressure, and understands basic medical operations. You will handle incoming emergency calls, assess the situation, and dispatch the correct level of medical care. The role includes contacting hospitals, coordinating ambulance movements, and ensuring accurate information is shared throughout the process. Shifts apply.

Minimum Requirements

• 3 years + Experience in EMS dispatching

• Operational medical knowledge

• Understanding of ambulance levels of care

• Clear communication and strong phone etiquette

• Good geographic awareness of Gauteng and surrounding regions

• Ability to work shifts

Responsibilities

• Answer emergency calls from medical aids and the public

• Assess the nature of the emergency and determine the correct response

• Dispatch ambulances and medical teams

• Contact hospitals to confirm patient acceptance

• Maintain accurate call and dispatch records

• Communicate clearly and professionally at all times

Soft Skills / Additional Info

• Calm and confident communicator

• Strong attention to detail

• Able to work in a fast‑paced environment

• Reliable and team‑orientated