Support Resource Officer

Er24 Contact Centre 124; Gauteng; On-site; ZAR 300,000 - 460,000; Full time

Job summary

ER24 Contact Centre 124 is building a talent pool for a Clinical Care Coordinator role anticipated to commence in January 2027. The position focuses on advocating for patients, coordinating care from request to post-discharge, and monitoring biometrics across multiple platforms to ensure timely EMS responses.

Ideal candidates will bring 1–3 years of EMS dispatch experience and a Grade 12 education, with strong collaboration across care teams and healthcare stakeholders.

Qualifications

• Grade 12 education is required.
• 1–3 years dispatching in an EMS contact centre preferred.
• Experience coordinating patient care journeys is a plus.

Responsibilities

• Dispatch vehicles according to the CAD system.
• Assist in receiving, prioritising, logging, and processing all calls and alerts received.

Skills

Dispatch EMS calls

Emergency call processing

Care coordination

Education

Grade 12

Job description

Be Part of Something Exciting. Shape the Future with Us.

Are you an experienced Support Resource Officer ready for your next career-defining opportunity?

We are building a talent pool for an exciting new Support Resource Officer opportunity anticipated to commence in January 2027. While the role is not immediately available, we are seeking exceptional leaders who would like to be considered early for this exciting venture and future growth journey.

This is a unique opportunity to be part of something from the ground up, helping to shape a high-performing customer experience environment that will make a meaningful impact on our customers, employees, and business.

The Clinical Care Coordinator will collaborate with various stakeholders, including; patients, healthcare providers, care teams, facilities, and schemes to ensure that all patients who qualify for care coordination are adequately cared for through the entire patient journey. They will be an advocate for their patients and ensure that the care team effectively coordinates patient care from request to post-discharge.

They will also be responsible for monitoring and reviewing the patient’s biometrics and immediate wellbeing with continuous record keeping on multiple electronic platforms.

To assess and coordinate emergency vehicles or calls to ensure a timeous response to incidents logged on Computer Aided Dispatch (CAD).

To assist in receiving , prioritise and log emergency and non-emergency telephone calls and to determine the appropriate level of EMS assistance

KEY RESPONSIBILITY AREAS

• Dispatch vehicles according to the CAD system
• Assist in receiving, prioritise, logging, and processing all calls and alerts received

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12

REQUIRED EXPERIENCE

DESIRED EXPERIENCE: 1 – 3 years dispatching in an EMS contact centre