Remote Fleet Dispatcher - Emergency Services

Placements24; Polokwane; Hybrid; ZAR 180.000 - 360.000; Vollzeit

Benefits dieser Stelle

Fully remote

Health insurance

Paid time off

Training in dispatch protocols

Career progression

Zusammenfassung

Placements24 seeks a resilient Remote Fleet Dispatcher to coordinate emergency vehicle deployments from a home office. You will receive requests, assign units, and maintain 24/7 contact with response teams to ensure rapid, safe operations.

Ideal candidates have emergency dispatch experience, calm under pressure, strong communication, and proficiency with dispatch software and GPS tracking. A high school diploma is required; dispatch certification is a plus.

Qualifikationen

• Experience in emergency dispatch or high-pressure communications.
• Ability to stay calm, focused, and decisive in stressful situations.
• Excellent active listening and verbal communication skills.
• Proficiency with dispatch software and GPS tracking systems.
• Willing to work flexible hours including nights, weekends, and holidays.
• Reliable high‑speed internet and a quiet home office.

Aufgaben

• Receive, prioritize, and document dispatch calls.
• Dispatch appropriate emergency vehicles and personnel based on incident type and location.
• Monitor real-time location and status of active units.
• Maintain clear communication with drivers, field personnel, and other agencies.
• Provide critical updates to response teams en route to incidents.
• Manage radio communications and coordinate between units and agencies.
• Troubleshoot communication issues during responses.
• Maintain logs of dispatches, incidents, and vehicle activity.
• Adhere to established dispatch protocols and procedures.
• Assist in coordinating multi‑agency responses when needed.
• Prepare reports on dispatch activities and response times.

Kenntnisse

Calm under pressure

Strong communication

Multitasking

Attention to detail

Flexible schedule

Ausbildung

High school diploma

Emergency dispatch certification

Tools

Dispatch software

GPS tracking

Radio communications

Jobbeschreibung

About the Role

Our client, a critical provider of emergency response services, is seeking a highly resilient and efficient Remote Fleet Dispatcher to manage their specialized vehicle fleet. This fully remote position is essential for coordinating the rapid deployment of emergency vehicles and ensuring optimal resource allocation during critical situations. The ideal candidate will possess exceptional communication skills, the ability to remain calm under extreme pressure, and a thorough understanding of dispatch protocols for emergency services. You will be the central point of contact, responsible for receiving dispatch requests, assigning the nearest and most appropriate vehicles, and maintaining constant communication with response teams. This role is pivotal in ensuring swift and effective emergency responses. As a remote-first position, you will operate from a dedicated home office, equipped with the necessary communication tools to manage a 24/7 operation. Join a vital organization dedicated to public safety and making a tangible difference in the community. This role demands dedication and a strong sense of responsibility.

Key Responsibilities

• Receive, prioritize, and respond to emergency dispatch calls, accurately documenting all information.
• Dispatch appropriate emergency vehicles and personnel based on incident type, location, and resource availability.
• Monitor the location and status of all active emergency vehicles using real-time tracking systems.
• Maintain clear and concise communication with drivers, field personnel, and other emergency services.
• Provide critical information and updates to response teams en route to incidents.
• Manage radio communications and ensure effective coordination between multiple units and agencies.
• Troubleshoot and resolve communication issues or logistical challenges during emergency responses.
• Maintain accurate logs of all dispatches, incident details, and vehicle activities.
• Adhere strictly to established dispatch protocols and emergency response procedures.
• Assist in coordinating multi-agency responses when necessary.
• Prepare reports on dispatch activities and response times.

Requirements

• Previous experience in emergency dispatch, fleet dispatch, or a high-pressure communications role is essential.
• Ability to remain calm, focused, and decisive in stressful and critical situations.
• Excellent active listening and verbal communication skills.
• Proficiency with dispatch software, GPS tracking systems, and communication equipment.
• Strong multitasking abilities and attention to detail in a fast-paced environment.
• Ability to work flexible hours, including nights, weekends, and holidays as part of a rotating schedule.
• Must have a reliable high-speed internet connection and a quiet, dedicated workspace.
• High school diploma or equivalent required; certification in emergency dispatch is a strong asset.
• Understanding of emergency response procedures and protocols.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Benefits

• An annual salary of up to ZAR.
• Fully remote position offering significant flexibility.
• Comprehensive health insurance coverage.
• Paid time off and statutory holidays.
• Extensive training in emergency dispatch protocols and systems.
• Opportunity to contribute directly to public safety and emergency response efforts.
• A supportive and dedicated team environment focused on critical operations.
• Potential for advancement within the organization.
• Work from the comfort of your home office.