Strategic Short-Term Claims Leader

The Recruitment Council; Waterkloof; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A leading recruitment agency in South Africa seeks a Short-Term Claims Manager to oversee claims operations across various insurance lines. The ideal candidate will have extensive experience in short-term claims management, a strong leadership background, and a passion for driving operational efficiency. This role is key to ensuring excellent customer outcomes and requires strong communication and strategic thinking skills.

Qualifications

• Matric / Grade 12.
• 5–10 years’ experience in short-term claims, including 3 years in a leadership role.
• Strong technical knowledge of home/property insurance.

Responsibilities

• Oversee all aspects of the claims process from FNOL to resolution.
• Ensure service levels and regulatory requirements are met.
• Lead and develop the claims team.

Skills

Team performance management

Claims process optimization

Data-driven decision making

Risk management

Communication

Leadership

Education

FETC: Short-Term Insurance (NQF Level 4)

Tertiary qualification in a related field

Tools

Claims systems

Analytics dashboards

Job description

A leading recruitment agency in South Africa seeks a Short-Term Claims Manager to oversee claims operations across various insurance lines. The ideal candidate will have extensive experience in short-term claims management, a strong leadership background, and a passion for driving operational efficiency. This role is key to ensuring excellent customer outcomes and requires strong communication and strategic thinking skills.