Strategic Key Account Manager – Growth & Retention

Placements24; Centurion; Hybrid; ZAR 700,000 - 1,200,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonus structure

Health, dental, and vision insurance

Generous paid time off

Professional development and training

Retirement savings with company match

Career advancement opportunities

Job summary

Placements24 is seeking a seasoned Key Account Manager in Centurion to oversee strategic client relationships and drive retention and growth. You will manage a portfolio of high-profile accounts, align services with client objectives, and collaborate with internal teams to ensure outstanding service delivery.

You should have 4+ years in key account or client-facing sales, strong communication and negotiation skills, and familiarity with CRM tools.

Qualifications

• 4+ years of experience in Key Account Management or a similar client-facing sales role.
• Proven ability to manage and grow enterprise-level accounts.
• Excellent communication, presentation, and interpersonal skills.
• Strong negotiation and problem-solving capabilities.
• Experience in IT solutions or related services is highly desirable.
• Bachelor's degree in Business, Marketing, or relevant field.
• Proficiency with CRM software and MS Office.

Responsibilities

• Manage a portfolio of key client accounts, ensuring satisfaction and retention.
• Develop and implement strategic account plans to drive revenue growth within Centurion.
• Serve as liaison between clients and internal teams to ensure issue resolution.
• Identify upsell and cross-sell opportunities for relevant products and services.
• Conduct regular business reviews to assess performance and future needs.
• Build strong relationships with stakeholders at all levels within client organizations.
• Monitor account health and address potential issues or risks.
• Collaborate with sales and support teams to optimize service delivery.
• Stay informed about industry trends to provide strategic insights.

Skills

Key Account Management

Client Relationship Management

CRM software

Communication skills

Negotiation

Problem-solving

Education

Bachelor's degree in Business/Marketing

Tools

HubSpot

Salesforce

Microsoft Office

Job description

Placements24 is seeking a seasoned Key Account Manager in Centurion to oversee strategic client relationships and drive retention and growth. You will manage a portfolio of high-profile accounts, align services with client objectives, and collaborate with internal teams to ensure outstanding service delivery.

You should have 4+ years in key account or client-facing sales, strong communication and negotiation skills, and familiarity with CRM tools.