Strategic Enterprise Account Manager - Growth & Retention

Placements24; South Africa; On-site; ZAR 480,000 - 640,000; Full time

Benefits offered by this job

Bonuses

Medical & dental

Vacation allowance

Training & development

Pension fund

Gym membership

Career advancement

Team events

Job summary

Placements24 is seeking an experienced Account Manager in Gauteng to manage and grow a portfolio of enterprise client accounts. You will be the primary contact, addressing inquiries, resolving issues, and understanding client objectives to identify upsell opportunities.

You will build long-term relationships with key stakeholders, conduct regular business reviews, and collaborate with internal teams to ensure a seamless client experience and ongoing value realization.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience as an Account Manager or similar client-facing role in software/technology.
• Excellent communication, interpersonal, and negotiation skills.
• Experience with CRM software (e.g., Salesforce).
• Ability to manage a diverse portfolio and drive revenue growth.
• Strong customer-centric approach.

Responsibilities

• Manage and grow a portfolio of assigned enterprise client accounts.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Develop deep understanding of client business needs and objectives to proactively identify opportunities for upselling and cross-selling.
• Build and maintain strong, long-term relationships with key stakeholders at client organizations.
• Conduct regular business reviews with clients to ensure satisfaction and demonstrate value.
• Collaborate with internal sales, support, and product teams to ensure seamless client experience.
• Track client engagement and health, identifying potential risks and developing mitigation strategies.
• Achieve and exceed retention and revenue growth targets for assigned accounts.
• Stay informed about product updates and new features to effectively communicate their value to clients.
• Contribute to the development of client success strategies and best practices.

Skills

Account management

Sales

CRM

Relationship building

Negotiation

Cross-selling

Strategic thinking

Customer success

Communication

Time management

Education

Bachelor's degree in Business/Marketing or related field

Tools

Salesforce

Job description

Placements24 is seeking an experienced Account Manager in Gauteng to manage and grow a portfolio of enterprise client accounts. You will be the primary contact, addressing inquiries, resolving issues, and understanding client objectives to identify upsell opportunities.

You will build long-term relationships with key stakeholders, conduct regular business reviews, and collaborate with internal teams to ensure a seamless client experience and ongoing value realization.