Strategic Key Accounts Lead - Growth & Partnerships

SafetySA; Centurion; On-site; ZAR 600,000 - 900,000; Full time

Job summary

SafetySA is seeking a proactive Client Relationship and Strategic Account Manager in Centurion to manage major client relationships and drive revenue growth. You will serve as the primary contact for key accounts, align account plans with company growth, and coordinate with internal teams to deliver tailored solutions.

You will identify opportunities for cross-selling and upselling, monitor trends, and support negotiations to maximize lifetime value while maintaining high customer satisfaction

Qualifications

• Build, maintain, and strengthen long-term relationships with key clients.
• Develop a thorough understanding of clients' objectives, requirements and priorities.
• Develop account plans aligned with client objectives and growth strategies.
• Collaborate with internal teams to deliver tailored solutions.
• Support contract negotiations and renewals.

Responsibilities

• Build, maintain, and strengthen long-term relationships with key clients.
• Serve as the primary point of contact for assigned key accounts.
• Develop an understanding of clients' objectives, requirements, and priorities.
• Conduct client engagement meetings and business reviews.
• Ensure high customer satisfaction through proactive account management.
• Act as a trusted advisor by providing value-added solutions.
• Develop and implement account plans aligned with client objectives.
• Identify opportunities to expand existing accounts through cross-selling and upselling.
• Monitor client performance, market trends, and opportunities.
• Collaborate with clients to grow mutually beneficial initiatives.
• Maintain strategic view of account risks and mitigation plans.
• Achieve revenue growth, retention, and profitability targets.
• Prepare proposals and commercial solutions addressing client needs.
• Support contract negotiations and renewals.
• Drive account expansion and maximize customer lifetime value.
• Liaise between clients and internal departments to ensure service delivery.
• Collaborate with Operations, Sales, Finance, and other teams.
• Communicate expectations and requirements to internal stakeholders.
• Facilitate resolution of operational issues impacting client delivery.

Skills

Client relationship management

Strategic account management

Sales and revenue growth

Stakeholder management

Negotiation

CRM software

Tools

CRM software

Job description

SafetySA is seeking a proactive Client Relationship and Strategic Account Manager in Centurion to manage major client relationships and drive revenue growth. You will serve as the primary contact for key accounts, align account plans with company growth, and coordinate with internal teams to deliver tailored solutions.

You will identify opportunities for cross-selling and upselling, monitor trends, and support negotiations to maximize lifetime value while maintaining high customer satisfaction