Strategic Client Success Partner (Hybrid, ROI)

MRI Software; Johannesburg; Hybrid; ZAR 500,000 - 700,000; Full time

Benefits offered by this job

Office breakfasts

Quarterly lunches

Virtual social events

Medical Aid Scheme

Parental Leave benefit

25 days of annual leave plus Flex Time Off

Tuition Reimbursement Schemes

Work from anywhere for two weeks

Job summary

A leading real estate software company seeks a strategic client partner in Johannesburg to manage executive relationships and drive ROI. You will act as a trusted advisor, coordinating across teams to ensure seamless client experiences. The ideal candidate has over 3 years in client success roles, a strong ability to engage C-suite clients, and must be technically savvy with Salesforce. Enjoy a hybrid work model and unique benefits including 25 days of annual leave and a competitive pension plan.

Qualifications

• Minimum 3 years in Client Success, Account Management, Professional Services, or Strategic Relationship Management.
• Proven ability to manage C-Suite and senior-level client engagements.
• Experience presenting ROI, business insights, and strategic recommendations.

Responsibilities

• Build strong influential relationships with senior stakeholders within assigned accounts.
• Monitor and improve client health, usage, and satisfaction.
• Identify risks early and execute recovery plans.

Skills

Excellent verbal and written communication

Strong strategic thinking

Advanced project and stakeholder management

Ability to influence outcomes across cross-functional teams

Technically savvy, Salesforce experience required

Job description

A leading real estate software company seeks a strategic client partner in Johannesburg to manage executive relationships and drive ROI. You will act as a trusted advisor, coordinating across teams to ensure seamless client experiences. The ideal candidate has over 3 years in client success roles, a strong ability to engage C-suite clients, and must be technically savvy with Salesforce. Enjoy a hybrid work model and unique benefits including 25 days of annual leave and a competitive pension plan.