Client Success Manager

Collier Recruitment; Johannesburg; On-site; ZAR 500,000 - 900,000; Full time

Job summary

Collier Recruitment is seeking a commercially driven Client Success Manager to own a portfolio of mid-market and enterprise technology clients in Johannesburg. You will grow revenue, identify upsell opportunities, and re-engage dormant accounts, while making strategic pricing decisions.

You will work closely with the Branch Manager and senior leadership to ensure client success, resolve issues swiftly with Compliance, and structure deals that keep clients competitive.

Qualifications

• 2-3 years' experience in a commercial, client-facing, or professional environment.
• Proven track record in sales, account management, or client success.
• Commercial flair and a bias for action.
• Sharp problem-solver with strong communication and client presence.
• Highly organised with the ability to manage multiple priorities.

Responsibilities

• Own a portfolio of mid-market and enterprise technology clients and drive revenue growth.
• Identify upsell opportunities and re-engage dormant accounts.
• Make strategic pricing decisions and structure deals to maximise revenue.
• Collaborate with Branch Manager, Account Managers, and Compliance teams to resolve issues.

Education

CA(SA)

BCom

LLB

Job description

Johannesburg, South Africa | Posted on 04/21/2026

Our client is part of a global leader in international trade and tax - operating across 200+ destinations and trusted by some of the world's most recognisable technology brands.

They're looking for a commercially driven professional who wants to own something real.

The Role

As Client Success Manager, you'll own a portfolio of mid-market and enterprise technology clients and be directly responsible for growing revenue within that book of business. You'll identify upsell opportunities, re-engage dormant accounts, make strategic pricing decisions, and work directly with the Branch Manager and senior leadership.

What You'll Be Doing

Revenue Growth & Upselling

• Identify and execute upsell opportunities within your client portfolio
• Introduce clients to new products and re-engage accounts that have gone dormant

Strategic Client Relationships

• Build deep, trusted relationships with key decision-makers
• Make strategic decisions with and for your clients to help them win their own deals
• Own pricing decisions on client rollouts and large projects
• Structure deals to maximise revenue while keeping clients competitive
• Act as the senior point of escalation for your clients
• Work alongside Account Managers and Compliance teams to resolve issues swiftly

Requirements

• CA(SA), BCom, LLB, or equivalent professional degree (preferred)
• Strong academic record (matric certificate and university transcripts required)
• 2-3 years' experience in a commercial, client-facing, or professional environment
• Proven track record in sales, account management, or client success
• Commercial flair - you enjoy the process of closing and growing deals
• Sharp problem-solver who thinks on their feet
• Strong communicator with exceptional client presence
• High energy, entrepreneurial mindset, and a bias for action
• Highly organised with the ability to manage multiple priorities

Why This Role?

Real commercial ownership - your decisions have direct impact, not filtered through layers of process

International travel & exposure - meet global clients in person and build relationships across markets

World-class client exposure - global enterprise and mid-market technology brands across 180+ countries from day one