Strategic Client Success Partner — Adoption & Growth

Infotelligent; Johannesburg; Hybrid; ZAR 360,000 - 480,000; Full time

Job summary

Infotelligent, based in Johannesburg, is seeking to expand its sales team. The ideal candidate will establish strategic relationships with customers, ensuring satisfaction and retention while driving value from our buyer intelligence platform.

You will be a key player in onboarding new clients and advocating for their needs, working creatively within a supportive team. If you're an independent self-starter focused on customer success, we want to hear from you!

Qualifications

• Possesses strong communication, interpersonal, and organizational skills.
• Is customer-centric and has empathy towards customers and their needs.
• Can think creatively and is not afraid to challenge the status quo.
• Is independent and has a problem-solving plus get-it-done attitude.
• Previous experience in customer service positions (2+ years).

Responsibilities

• Establish a trusted, strategic advisor relationship with assigned customers.
• Advocate for client feature requests and work with the Product team.
• Oversee customer adoption, training, and development of best practices.
• Work closely with the Sales team during onboarding of new customers.
• Proactively reach out to existing clients to improve user engagement.
• Assist clients with their needs and coordinate with involved teams.
• Build a Knowledge Base to help customers drive value.
• Track and report on key metrics for Customer Adoption and Success.

Skills

Strong communication skills

Interpersonal skills

Organizational skills

Customer-centric mindset

Creative thinking

Problem-solving attitude

Experience in customer service

Job description

Infotelligent, based in Johannesburg, is seeking to expand its sales team. The ideal candidate will establish strategic relationships with customers, ensuring satisfaction and retention while driving value from our buyer intelligence platform.

You will be a key player in onboarding new clients and advocating for their needs, working creatively within a supportive team. If you're an independent self-starter focused on customer success, we want to hear from you!